Summary
Overview
Work History
Education
Skills
Work Experience Achievements
References
Certification
Languages
Timeline
Generic

Sk Mizanur Rahaman

Summary

Accomplished Software Engineer with a robust background in web development, technical communication, and problem-solving. Proficient in a wide array of programming languages, frameworks, and tools, enabling the creation of dynamic websites and seamless user experiences. A dedicated team player, adept at collaborating with cross-functional teams and delivering high-quality web solutions that align with business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Aviation Officer (Technical troubleshooting)

Whyalla Airport
11.2022 - Current
  • Provided responsive onsite and on-call technical support to end-users, addressing desktop computing issues promptly.
  • Performed pre-flight inspections to prepare for flight.
  • Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
  • Observed aircraft safety systems and operational conditions and immediately reported issues.
  • Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
  • Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
  • Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Console Operator (Hardware Deployment and Maintenance)

On the Run (OTR)
04.2022 - Current
  • Excelled in console operations, proficiently processing transactions, offering top-notch customer service, and maintaining a safe workspace.
  • Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Recommended system improvements, accounting for budgetary concerns and performance requirements.
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Wrote and updated detailed technical documentation for software applications.
  • Studied client requirements, developing and implementing software solutions that fit with expectations.
  • Developed and designed software for variety of applications.
  • Supported efficient use of available computer terminals and network access by coordinating schedules.
  • Implemented and maintained software solutions according to customer requirements.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

SQL Developer Intern

WEX
01.2021 - Current
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Built databases and table structures for web applications.
  • Corrected, modified and upgraded software to improve performance.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Designed and implemented scalable applications for data extraction and analysis.
  • Coordinated deployments of new software, feature updates and fixes.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Tested and deployed scalable and highly available software products.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Inspected equipment, assessed functionality and optimized controls.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Optimized dust, temperature and humidity controls for installed systems.
  • Investigated new and emerging software applications to select and implement administrative information systems.

Software Engineer (Web)

Sheer Vantage Solution (SVS)
01.2012 - 06.2021
  • Led web development projects using Laravel, React Js, and Node.js, ensuring seamless and high-performance websites.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.
  • Integrated third-party tools and components into applications.
  • Collaborated with clients to define solution requirements.
  • Participated in architecture, design and implementation of back-end features using C++, C#, Lua and Python.
  • Coordinated efficient large-scale software deployments.
  • Tuned systems to boost performance.
  • Developed next generation integration platform for internal applications.

Education

CCNA Certification Course -

CISCOVALLEY

Microsoft Azure fundamentals and Microsoft Azure administrator Course -

Microsoft Technologies

Bachelor of Science - Computer Science And Engineering

Khulna University
Khulna
07.2011

Skills

  • PHP
  • JavaScript
  • HTML5
  • CSS3
  • React Js
  • Nodejs
  • SQL
  • Python
  • WordPress
  • Laravel framework
  • AJAX
  • JQuery
  • Bootstrap

Work Experience Achievements

  • Aviation Officer (Technical troubleshooting), Whyalla Airport, Whyalla Airport, Whyalla, SA, 5600, 11/2022 - Present, Provided responsive onsite and on-call technical support to end-users, addressing desktop computing issues promptly., Demonstrated strong expertise in OS and group policies, ensuring optimal system performance., Ensured efficient printer support and MS Office tools installation, contributing to seamless user productivity., Thrived under pressure while maintaining professionalism, ensuring service quality and customer satisfaction., Demonstrated a strong understanding of SOE and group policies to ensure optimal system performance., Provided printer support, resolving issues related to printing and connectivity., Installed and troubleshooted MS Office tools, ensuring seamless productivity for end-users., Delivered excellent customer service, utilizing exceptional people skills to build positive relationships., Supported a variety of technologies and services, showcasing a deep field experience.
  • Console Operator (Hardware Deployment and Maintenance), On the Run (OTR), On the Run, Whyalla, SA, 5600, 04/2022 - Present, Excelled in console operations, proficiently processing transactions, offering top-notch customer service, and maintaining a safe workspace., Installed and configured software applications, operating systems, and hardware devices, ensuring compatibility and optimal performance., Demonstrated expertise in diagnosing and resolving hardware-related issues promptly and effectively., Created comprehensive documentation for hardware configurations, installation procedures, and troubleshooting guidelines., Collaborated seamlessly with cross-functional IT teams to ensure integrated and secure hardware operation.
  • Software Engineer (Web), Sheer Vantage Solution (SVS), Dhaka, Bangladesh, 01/2012 - 06/2021, Led web development projects using Laravel, React Js, and Node.js, ensuring seamless and high-performance websites., Successfully collaborated with international clients, incorporated feedback, and achieved project success., Demonstrated exceptional teamwork skills in coordinating with frontend and backend teams, enhancing project efficiency., Designed and executed responsive websites using HTML, JavaScript, and PHP, ensuring optimal user experiences., Managed website maintenance and security enhancements, creating user-friendly tutorials for effective use., Leveraged PHP, SQL, and JavaScript expertise to overcome technical challenges and enhance programming resources.

References

Bilal Arshad, Security Manager, Certis Group, Whyalla Airport, Whyalla, SA, 0416526283, bilal_arshad@certisgroup.com, Site Supervisor Sandip Shah, Store Manager, On The Run(OTR), Playford, Whyalla, SA, 0481837254, snshah791995@gmail.com, Store Manager Mahtab Uddin, System Analyst, Government of South Australia, Adelaide, SA, 0444594544, mahtab-uddin@outlook.com, Friend

Certification

  • Azure Active Directory: Basics, LinkedIn - October, 2023
  • Computer Components and Peripherals for IT Technicians (2018), LinkedIn - October, 2023
  • Explore a Career in IT Support, LinkedIn - October, 2023
  • IT Service Desk Careers and Certifications, LinkedIn - October, 2023
  • IT Support for a Hybrid Workforce, LinkedIn - October, 2023
  • Learning PC Maintenance and Performance, LinkedIn - October, 2023
  • Make IT Work In your Business, LinkedIn - October, 2023
  • Networking Foundations: Networking Basics, LinkedIn - October, 2023
  • Troubleshooting Common PC Issues for Users, LinkedIn - October, 2023
  • Troubleshooting IT Remote Administration, LinkedIn - October, 2023
  • Windows 10 for IT Support: Troubleshooting Basics, LinkedIn - October, 2023
  • Windows 10: Networking (2018), LinkedIn - October, 2023
  • Windows 10: Security, LinkedIn - October, 2023
  • Windows 10: Supporting Users Essential Training, LinkedIn - October, 2023


Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working

Timeline

Aviation Officer (Technical troubleshooting)

Whyalla Airport
11.2022 - Current

Console Operator (Hardware Deployment and Maintenance)

On the Run (OTR)
04.2022 - Current

SQL Developer Intern

WEX
01.2021 - Current

Software Engineer (Web)

Sheer Vantage Solution (SVS)
01.2012 - 06.2021

CCNA Certification Course -

CISCOVALLEY

Microsoft Azure fundamentals and Microsoft Azure administrator Course -

Microsoft Technologies

Bachelor of Science - Computer Science And Engineering

Khulna University

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Sk Mizanur Rahaman