Sk Mosaddak Billah
Auburn,NSW
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Kaligong Filling Station. Expert in customer service and problem-solving, adept at resolving conflicts and improving team productivity. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging critical thinking and active listening skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Assistant
Artisan Bangladesh
Dhaka, Bangladesh
01.2024 - 06.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Customer Service Representative
Kaligong Filling Station
Kaligong, Bangladesh
04.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Online Sales Executive
GadgetJam
Dhaka, Bangladesh
02.2021 - 12.2022
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
Education
Bachelor Of Computer Science - Computer And Information Sciences
Western Sydney University
Sydney, NSWHigher Secondary School Certificate - Science
Rajuk Uttara Model College
Dhaka, Bangladesh 02.2023
Senior Secondary Certificate - Science
Govt. Kaliganj Pilot Model High School
Kaliganj, Satkhira, Bangladesh 05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Affiliations
Red Crescent
Manusher Kollyan E
Charitable work during flood
Collection and Distribution of relief
Certification
- Responsible Service of Alcohol
- IELTS
- Learners Driving License (Overseas)
Languages
Bengali
Native or Bilingual
English
Professional Working
Hindi
Native or Bilingual
Timeline
Store Assistant
Artisan Bangladesh
01.2024 - 06.2024
Customer Service Representative
Kaligong Filling Station
04.2023 - 12.2023
Online Sales Executive
GadgetJam
02.2021 - 12.2022
Bachelor Of Computer Science - Computer And Information Sciences
Western Sydney University
Higher Secondary School Certificate - Science
Rajuk Uttara Model College
Senior Secondary Certificate - Science
Govt. Kaliganj Pilot Model High School