Sk Nauroze Ul Alam
Lakemba,NSW
Summary
A dedicated, hard working, organised, reliable, positive, and enthusiastic Civil Engineering and Engineering Management graduate with a strong foundation in Structure Engineering, Transportation Engineering, Environmental Engineering, Geotechnical Engineering, Water Resource Engineering, Systems Engineering, Quality Planning and Analysis, Value Chain Engineering Systems, Risk Management, and Project Management, as well as over 2 years of working experience as a Retail Sales Assistant. Known for excellent problem-solving skills, interpersonal and verbal and written communication skills, customer service skills, multi-tasking, attention to detail, leadership and responsibility, judgement and decision-making, time management, and ability to work under pressure and in busy environment. Eager to apply skills, including improving sales, point of sale (POS) skills, computer and mathematical skills, virtual and face to face communication skills, maintaining exceptional working relationships, working independently or as part of team, and knowledge, in a challenging role within a reputable organization that values growth and development.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Petersham Supermarket & Cafe
02.2024 - Current
- Greeting customers and helping with product questions, selections, and purchases.
- Processing transactions efficiently using point-of-sale (POS) systems, minimizing wait times for customers at checkout.
- Handling returns and exchanges professionally, resolving customer issues while adhering to store policies.
- Answering questions about store policies and addressing customer concerns.
- Delivering energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Building customer loyalty and retention by delivering excellent shopping experiences.
- Maintaining a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisting in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhancing visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increasing sales revenue through effective product recommendations tailored to individual customers.
- Monitoring sales trends to advise on restocking, ensuring popular items were always available.
- Collaborating with team members to meet and exceed monthly sales targets consistently.
- Contributing to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Training new employees in sales techniques and store procedures, improving team effectiveness.
Retail Sales Associate
Macquarie Street Corner Shop
12.2022 - 12.2023
- Provided customer service by greeting and assisting customers with product inquiries, selections, and purchases.
- Aided customers in completing purchase transactions, locating desired items, and signing up for loyalty programs.
- Maximized checkout efficiency by effectively processing transactions using point-of-sale systems, thereby reducing customer wait times.
- Addressed customer concerns promptly and provided exceptional service, resulting in boosted customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Ensured cleanliness and organization of store for improved customer shopping experience.
- Contributed to efficient management of inventory levels, precise shipment processing, and timely restocking of merchandise.
- Strategically arranged products in visually appealing displays, effectively drawing in a greater number of customers.
- Excelled in meeting and exceeding monthly sales targets through consistent teamwork.
- Trained new employees in sales techniques and store procedures, resulting in enhanced team effectiveness.
- Contributed extra hours of service during busy holiday seasons and high-demand periods, ensuring adequate staff coverage.
Retail Sales Associate
Berry Street Minimart
02.2022 - 11.2022
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Provided support to customers in completing purchases and finding products.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Coordinated with stock team to expedite restocking of high-demand items.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased availability during peak periods by volunteering for additional shifts, minimizing staffing shortages.
Education
Master of Engineering And Engineering Management - Civil Engineering
University of Technology Sydney
Sydney, NSW08.2023
Bachelor of Science - Civil Engineering
Ahsanullah University of Science And Technology
Dhaka, Bangladesh08.2019
Higher School Certificate - Science
Bangladesh Naubahini School And College
Khulna, Bangladesh08.2014
Secondary School Certificate - Science
Bangladesh Naubahini School And College
Khulna, Bangladesh05.2012
Skills
- Customer Service and Engagement, Exceeding Customer Expectations, Engaging with Diverse Customers, Strong Communication and Interpersonal Skills, Building Customer Loyalty, Conflict Resolution
- Retail Store Operations, POS System Operations and Cash Handling, Item Ticketing and Pricing, Merchandising and Display, Product Knowledge, Product Lifting, Store Maintenance, Safety and Cleanliness Standards, Order Management, Inventory and Stocking, Meeting Sales Goals, Upselling strategies, Product Promotions, Loss Prevention, Customer Needs Assessment, Complaint Management, Self-Checkout Assistance, Documentation and Reporting, Policy and Procedure Adherence
- Problem-Solving, Judgement and Decision-Making, Attention to Detail, Multi-Tasking, Creative Thinking, Time Management, Organization, Teamwork and Collaboration, Team Leadership and Supervision, Staff Support
- Reliability, Responsibility, Punctuality, Dedication, Hard Working, Honest, Dependable, Friendly, Helpful, Positivity, Adaptable, Flexible
- Phone Etiquette, Excellent Written and Verbal Communication, Fluent in English, Bengali, and Hindi
- Math and Computer Proficiency, Proficient in Microsoft Office (Word, Excel, PowerPoint), AutoCAD, GIS, QGIS
Additional Information
I am 18+ and I have full working rights in Australia.
Timeline
Retail Sales Associate
Petersham Supermarket & Cafe
02.2024 - Current
Retail Sales Associate
Macquarie Street Corner Shop
12.2022 - 12.2023
Retail Sales Associate
Berry Street Minimart
02.2022 - 11.2022
Master of Engineering And Engineering Management - Civil Engineering
University of Technology Sydney
Bachelor of Science - Civil Engineering
Ahsanullah University of Science And Technology
Higher School Certificate - Science
Bangladesh Naubahini School And College
Secondary School Certificate - Science
Bangladesh Naubahini School And College
Similar Profiles
Bernielyn CardinoBernielyn Cardino
Gaming Attendant at Petersham RSL ClubGaming Attendant at Petersham RSL Club
Sanju Chhetri ThapaSanju Chhetri Thapa
Office Cleaner at Petersham SchoolOffice Cleaner at Petersham School
Daria Alexandra BarcaruDaria Alexandra Barcaru
Volunteer at Petersham Community Centre In Long EatonVolunteer at Petersham Community Centre In Long Eaton