Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

SKY HALEY

Ballarat,VIC

Summary

Dedicated customer service expert with 7 years of experience in achieving and surpassing performance goals. Known for maintaining professionalism and a positive attitude while addressing customer needs. Strong ability to absorb new information rapidly, facilitating continuous improvement and team success.

Overview

7
7
years of professional experience

Work History

Bartender (casual)

REGIONAL TOURING
10.2021 - Current
  • Conducted inventory and maintained bar cleanliness to meet regulatory standards.
  • Trained new team members on bar operations, cash handling, and POS systems.
  • Delivered VIP bottle service to large guest parties and celebrity clientele.
  • Monitored patron alcohol consumption in accordance with RSA guidelines.
  • Recommended food and drink options based on guest preferences and promotions.
  • Poured wine, beer, and cocktails for patrons efficiently.

Learning Support Assistant

ST JAMES PARISH PRIMARY SCHOOL
01.2025 - 07.2025
  • Providing individual support to students with learning difficulties, adjusting my form of communication.
  • Assisted students with behavioral and social development.
  • Focused on empathy and patience in order to work through difficult situations.
  • I remained calm under conflict situations to provide healthy coping strategies.

Assistant Manager

HAIRHOUSE
12.2022 - 01.2025
  • Managed high-volume calls and appointment scheduling, ensuring timely response and customer satisfaction.
  • Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
  • Assisted front desk by answering phone, making booking, checking clients in and managing social media.
  • Assisted hairdressing with cutting, colouring, styling hair.
  • Assessing scalp and hair concerns and recommending treatments as well as products for their concerns.
  • Utilised POS systems to process payments, returns, and exchanges.
  • Participated in ongoing training to enhance skills and education. (Up-skilled to scalp consultant).
  • Used social media to promote business by keeping up with beauty trends to allow new, relevant recommendations.
  • Answered store phone and assisted with any enquiries.
  • Tracked and assessed KPI targets and organised team meetings to discuss quotas and goals to meet demand and exceeded expected KPI targets.

Shift Supervisor

IGA
05.2021 - 08.2022
  • Promoted to shift supervisor from customer service assistant.
  • Worked a flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Trained in all departments to provide support where needed.
  • Served customers and provided up- most customer service.
  • Answered store phone and provided assistance to customers.

Customer Service Assistant

SINCLAIR MEATS
10.2018 - 11.2021
  • Liaised with customers, addressed inquiries, handled meeting requests and answer questions to provide outstanding customer care.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Sanitized frequented areas and equipment using approved supplies.
  • Operated cash register, collected payments, and provided accurate change and trained new team members in cash register operation, stock procedures and customer services.

Education

YEAR 12 GRADUATE -

SPORT AND RECREATION CERTIFICATE -

RESPONSIBLE SERVING OF ALCOHOL -

WORKING WITH CHILDREN CHECK -

PROBATIONARY DRIVERS LICENSE -

FIRST AID, RESUSCITATION AND BASIC EMERGENCY LIFE SUPPORT -

SCALP CONSULTANT -

Skills

  • Team collaboration and individual work
  • Leadership and goal setting
  • Approachable
  • Time management skills
  • Decision making abilities
  • High attention to detail
  • Diligent work ethic
  • Effective communication
  • Genuine passion and empathy for helping others
  • Composed under pressure
  • Proficient in computers, software, and telephone applications
  • Trained in POS systems

Volunteer Experience

Uniting & Hilltop church. Volunteered for a homeless food drive, providing basic health necessities and food to those in need

References

References available upon request.

Timeline

Learning Support Assistant

ST JAMES PARISH PRIMARY SCHOOL
01.2025 - 07.2025

Assistant Manager

HAIRHOUSE
12.2022 - 01.2025

Bartender (casual)

REGIONAL TOURING
10.2021 - Current

Shift Supervisor

IGA
05.2021 - 08.2022

Customer Service Assistant

SINCLAIR MEATS
10.2018 - 11.2021

YEAR 12 GRADUATE -

SPORT AND RECREATION CERTIFICATE -

RESPONSIBLE SERVING OF ALCOHOL -

WORKING WITH CHILDREN CHECK -

PROBATIONARY DRIVERS LICENSE -

FIRST AID, RESUSCITATION AND BASIC EMERGENCY LIFE SUPPORT -

SCALP CONSULTANT -

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