Sky-Lee Berghofer
Tweed Heads,NSW
Summary
Dear Sir or Madam, I am a hard-working and determined professional seeking an opportunity to succeed in a dynamic company such as yours. I am confident that my knowledge, ability and experience allow me to deliver successful results for any company.
Please allow me to highlight my key skills:
• able to effectively manage my time through careful planning and organisation of work activities
• an aptitude for identifying and resolving problems efficiently
• excellent communication skills that result in positive interpersonal relationships
• a track record of meeting deadlines and producing accurate work of a high standard
• proven ability to make sound decisions based on valid information
• the capacity to learn and apply new information quickly and accurately
• strong computer skills with proficiency in MS Office I believe that I can and will be an asset in any position requiring hard work, enthusiasm and reliability and I look forward to hearing from you in the near future. The enclosed resume expands on my qualifications and experience. Thank you for your time and consideration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Manager
First National Real Estate Pottsville Beach
2020.07 - Current
- Handled tenant complaints promptly and appropriately
- Managing a portfolio of over 100 properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed all aspects of inspections; routines, entry, exits
- Conducted regular property inspections, identifying areas for improvement and proactively addressing any tenant concerns.
- Oversaw all lease agreements and entry and exit condition reports.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Entering of bills to be paid at mid and end of month disbursements.
- Working in a team environment
Receptionist/Guest Services
Maclean's Holiday Parks - Clarke's Beach
2019.08 - 2019.11
- Answering telephone and email enquires, receive, direct and relay telephone messages and fax messages, re-direct calls as appropriate and take adequate messages when required, greet, assist and/or direct visitors and the general public, customer service, experience with Newbook
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Ray White Real Estate
2018.02 - 2019.03
- Answering telephone and email enquires, REST software, receive, direct and relay telephone messages and fax messages, maintain the general filing system and file all correspondence, re-direct calls as appropriate and take adequate messages when required, greet, assist and/or direct visitors and the general public, customer service, delivering, collecting and managing mail, running general office errands, ordering stationary items for the office
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Property Associate/Receptionist/Holiday Assistant
Professionals Real Estate Kingscliff
2016.05
- Answering telephone and email enquires, entering invoices, REST software, receive, direct and relay telephone messages and fax messages, maintain the general filing system and file all correspondence, tenant complaints, re-direct calls as appropriate and take adequate messages when required, greet, assist and/or direct visitors and the general public, conduct routine inspections and inspection reports, following up all necessary and urgent work orders for maintenance, customer service, bank reconciliation, quoting and booking holiday managements, check in and check out processes, creating work orders for holiday maintenance, receipting rent, sales & holiday deposits, office social media management, completing sales advices, sales and holiday rental advertisement, petty cash management, inventories and inspections of holiday managements, manual and computer filing, delivering, collecting and managing mail, running general office errands, completing backup system processes
Customer Service
Kingy Fish, Chips & Burgers
2015.01 - 2016.01
- Customer Service, Cash Handling, Cash Register, Cooking - Short Order, Food preparation, Food Service, EFTPOS
Receptionist/Holiday Manager
Professionals Real Estate Byron Bay
2014.06 - 2015.01
- Holiday Bookings, Entering all invoices, Console software, QuickBooks, receive, direct and relay telephone messages and fax messages, maintain the general filing system and file all correspondence, tenant complaints, creating work orders for holiday maintenance, quoting and booking holiday managements, delivering, collecting and managing mail, running general office errands, re-direct calls as appropriate and take adequate messages when required, greet, assist and/or direct visitors and the general public
Apprentice Hairdresser
Colour Inc
2014.03 - 2014.05
Apprentice Hairdresser
The Colorbar
2012.09 - 2013.08
Customer Service
727 Takeaway & Supermarket
2010.03 - 2010.12
Education
Year 10 School Certificate -
Kingscliff High School
Kingscliff, NSW2007
Skills
- Able to effectively manage time through careful planning and organisation of work activities
- Aptitude for identifying and resolving problems efficiently
- Excellent communication skills that result in positive interpersonal relationships
- Track record of meeting deadlines and producing accurate work of a high standard
- Capacity to learn and apply new information quickly and accurately
- Strong computer skills with proficiency in MS Office
- Organization skills & time management
- Customer and client relations
- File Management
- Administrative Support
- Basic accounting
- Property Management
- Property Inspections
- Lease Renewals
Personal Information
Date of Birth: 04/05/1992
References
- Roger McLeod, Principle/Licensee, Professionals Kingscliff, 0418 752 343
- Jeanette Coulter, Manager, Kingy Fish & Chips, 0413 422 696
Certification
- Licensed - Class 2 Agent
Timeline
Property Manager
First National Real Estate Pottsville Beach
2020.07 - Current
Receptionist/Guest Services
Maclean's Holiday Parks - Clarke's Beach
2019.08 - 2019.11
Receptionist
Ray White Real Estate
2018.02 - 2019.03
Property Associate/Receptionist/Holiday Assistant
Professionals Real Estate Kingscliff
2016.05
Customer Service
Kingy Fish, Chips & Burgers
2015.01 - 2016.01
Receptionist/Holiday Manager
Professionals Real Estate Byron Bay
2014.06 - 2015.01
Apprentice Hairdresser
Colour Inc
2014.03 - 2014.05
Apprentice Hairdresser
The Colorbar
2012.09 - 2013.08
Customer Service
727 Takeaway & Supermarket
2010.03 - 2010.12
Year 10 School Certificate -
Kingscliff High School
- Licensed - Class 2 Agent
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