Skye Ablett
Orelia,WA
Summary
I am an honest, reliable and hard-working person. I am easily able to work in a fast-paced environment. I pride myself on taking the extra mile for clients, customers, colleagues, and employers. I can guarantee I will quickly become an integral Team Member for your company.
Overview
12
12
years of professional experience
Work History
Customer Service Officer
Midalia Steel
06.2022 - Current
- Highly experienced in the preparation of quotes and orders.
- Salesforce/CRM experience.
- Handling and managing customer accounts.
- Working with large national companies one on one.
- Reconciling of registers and cash handling cash.
- Forklift ticket.
- Administrative tasks as required.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Open order and Open quote report management.
- Help customers every day with a positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Trade Specialist
Bunnings Midland
10.2013 - 06.2022
- Trade specialist/Account manager.
- Line Manager working with a large team.
- Experienced in the preparation of quotes and orders.
- Salesforce/CRM experience.
- Handling and managing customer accounts.
- Working with large national companies one on one.
- Managing stock levels and stock ordering.
- Various customer service roles including checkouts, door greeter, commercial ordering, returns and etc.
- Trained Kitchen expert including designing and fitting/installation.
- Timber expert.
- Reconciling of registers and handling of large amounts of cash
- Forklift ticket
- Administrative tasks as required
Education
Secondary Schooling -
Governor Stirling Senior High School
Primary Schooling - undefined
St Brigid’s Primary School
Skills
- Extensive customer service skills
- Ability to effectively meet targets and KPI's
- Effective communication and listening skills
- Able to easily adapt to various roles
- Fantastic team player
- Cash handling skills
- Time management and ability to remain calm
- Customer support
- Customer focus
- Inbound call management
- CRM software
- Account management
- Order management
- Customer service
Timeline
Customer Service Officer
Midalia Steel
06.2022 - Current
Trade Specialist
Bunnings Midland
10.2013 - 06.2022
Primary Schooling - undefined
St Brigid’s Primary School
Secondary Schooling -
Governor Stirling Senior High School
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