Skye Anderson
Horsham,Australia
Summary
Dedicated to exceptional performance and quality standards. Great team member with expertise in cleaning, stocking, and maintaining the facilities. Takes pride in maintaining tidy, clean, and sanitized spaces for optimal safety, comfort, and professionalism. Team-oriented, punctual, and hardworking.
Energetic individual with background in fast food and counter service. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Runner
Cheap as chips
Horsham, Vic
08.2024 - Current
- Assisted general manager with operations game plan and company initiatives implementation.
- Implemented loss prevention measures to minimize shrinkage losses.
- Assisted customers with product selection, answered questions and provided appropriate solutions.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Interacted with vendors regarding orders, deliveries, payments, returns.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed payments on cash register and counted back bills and change to patrons.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Bartender
Wilsons nightclub
Horsham, VIC
05.2023 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored bar inventory and promptly restocked low items before depletion.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Effectively multitasked within fast-paced environment.
- Cleansed glasses with sanitizing solution after each use.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Assisted in setting up the bar for service shift.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Stocked ice bins and coolers as needed throughout shift.
- Managed household errands and other essential duties.
Cleaner
The Vic Hotel
Horsham, Australia
07.2022 - 10.2022
- Emptied trashcans and transported waste to collection areas
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Kept building entryway glass clean and polished for professional presentation
Education
High School Diploma -
Horsham College
Horsham11.2010
Skills
- Disinfection Practices
- Planning and Coordination
- Teamwork and Collaboration
- Cash handling proficiency
- Complaint handling
- Customer service focus
- Verbal and written communication
- Problem-solving
- Training assistance
- Staff supervision
- Positive attitude
Certification
- Responsible service of alcohol
- Cert III in Business
- Responsible gambling
- Food handling certificate
- Cleaning
Timeline
Shift Runner
Cheap as chips
08.2024 - Current
Bartender
Wilsons nightclub
05.2023 - Current
Cleaner
The Vic Hotel
07.2022 - 10.2022
High School Diploma -
Horsham College