Open To Work
Skye Archer
Junee,Australia
Summary
Dynamic professional with extensive experience in inventory management, visual merchandising, and sales strategies that maximize product placement and enhance customer engagement. Proven ability to analyze market trends and customer preferences to drive significant sales growth while fostering a collaborative team environment that ensures store success. Recognized for adaptability and reliability in fast-paced settings, with a strong focus on team collaboration and achieving exceptional results. Expertise in event planning, menu development, and client relationship management, consistently delivering tailored solutions that meet customer needs and exceed sales targets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Merchandiser
Creative Activation
Wagga Wagga, NSW
08.2024 - 02.2025
- Management of personal KPIs
- Relationship management
- Store execution compliance
- Team engagement – including con call & meeting attendance
- Effective communication
- Client satisfaction
- Take responsibility for the overall performance and executional standards of your store(s).
- Generate a positive and engaged working environment and culture that motivates others to do the same.
- Merchandising
- Expertise
- Delivery of all briefed activities for CRT – Planograms – updates, minor and reviews, Promotional set up, POS installations, audits.
- Is the SME (subject matter expert) on all CRT activities and engages appropriately with key stakeholders to upskill as necessary.
- Adherence to individual retailer company policies & procedures.
- Proactively provide knowledge, insights and recommendations that will assist in the evolution of the program and help drive performance improvements.
- Prioritising tasks and managing time effectively to drive personal productivity.
- Displays resilience and perseverance when confronted by challenges and setbacks.
- Radiates positivity to influence, build and drive effective relationships.
- Develop a sustainable partnership-based relationship with key personnel in all stores.
- Timely & informative communication of upcoming activities to key store stakeholders.
- Timely & professional issue resolution/escalation of store issues.
- Provide up-to-date constructive feedback to your manager on all aspects of the program that may potentially have an impact on delivery.
- Reporting/feedback accuracy
- Adherence to timelines
Catering Team Leader
Junee Correctional Centre
Junee, NSW
12.2023 - 04.2024
- Supervised Inmate Kitchen Workers
- Facilitate and prepare adequate meals of the correct quality and quantity to Inmates, Staff And Management
- Knowledge of diet requirements for different religious cultures and nationalities
- Key control Training
- Radio training
- Preparation and receiving of kitchen deliveries
- Situation Awareness training
- Manipulation Training
- Bullying Training
- Able to recognise signs and body language
- Supervised meal preparation and service for inmates, ensuring compliance with dietary regulations.
- Trained and mentored team members in food safety protocols and operational procedures.
- Coordinated daily catering operations, optimizing workflow efficiency and resource allocation.
- Collaborated with facility management to enhance operational strategies for catering services.
- Coordinated with vendors to source high-quality ingredients, maintaining excellent food quality and presentation.
Café Assistant
Apco
Wagga Wagga, NSW
08.2023 - 12.2023
- Food Preparation
- Customer service
- Cash handling
- Coffee and Tea making
- Waitressing
- Restocking products
- Fuel sales
- Staff training and the supervisor role
- Cooking
- Cleaning
- Product knowledge
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Collaborated with team members to maintain the cleanliness and organisation of the cafe space.
- Trained new staff on cafe procedures and customer service standards.
- Implemented suggestions for menu improvements based on customer feedback.
- Developed positive relationships with regular customers, enhancing their dining experience.
- Streamlined workflow processes to reduce wait times during peak hours.
- Exceeded customer expectations by providing a welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Oversaw training of more than 40 team members.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
Housekeeper
International Hotel
Wagga Wagga, NSW
06.2023 - 06.2023
- Product knowledge
- Client Confidentiality
- Motel Bed making
- Kitchen and bathroom cleans
- Privacy Control
- Team training
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on best practices for room maintenance and sanitation procedures.
- Implemented efficient cleaning schedules, optimizing workflow to enhance productivity across multiple shifts.
- Conducted regular inspections of guest rooms, identifying areas for improvement and maintaining quality assurance.
Housekeeper
Mercure Motel
Wagga Wagga, NSW
02.2023 - 06.2023
- Client Confidentiality
- Product knowledge
- Stocktake
- Motel bed making
- Privacy Control
- Team training
- Office cleans
- Function cleans and set ups
- Coordinated with front desk and maintenance teams to address guest requests and resolve issues promptly.
- Developed training materials for staff, focusing on safety protocols and effective cleaning techniques.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Fostered positive working relationships with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Boosted team morale and efficiency by organising a more effective cleaning supplies inventory system.
- Ensured a welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Cleaner
Peachy Clean
Wagga Wagga, NSW
11.2021 - 05.2022
- Product knowledge
- Business cleans
- NDIS cleans
- Customer repore
- Customer phone interaction
- Privacy Control
- Maintained cleanliness and sanitation standards across residential and commercial properties.
- Operated cleaning equipment, including vacuums, floor scrubbers, and pressure washers.
- Implemented effective cleaning protocols to ensure safety and efficiency.
- Trained new staff on best practices for cleaning techniques and equipment usage.
- Conducted regular inspections to identify areas needing improvement or additional attention.
- Developed schedules to optimise cleaning operations and minimise disruption to clients.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Café Assistant
Apco
Wagga Wagga, NSW
11.2020 - 11.2021
- Food Preparation
- Customer service
- Cash handling
- Coffee and Tea making
- Waitressing
- Restocking products
- Fuel sales
- Staff training and Supervisor role
- Cooking
- Cleaning
- Product knowledge
- Managed inventory levels, placing orders to replenish supplies as needed.
- Monitored equipment functionality, reporting issues to management for timely repairs.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Maximized sales opportunities by offering personalized product recommendations based on customer preferences.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
Kitchen Hand
Caltex on Fernleigh
Fernleigh, NSW
09.2019 - 09.2020
- Food Preparation
- Maintenance of utilities and work area
- Product Knowledge
- Customer Service
- Cooking
- Coffee making
- Training
- Stocktake
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health and safety standards.
- Assisted chefs in food preparation and cooking tasks to streamline service efficiency.
- Operated kitchen equipment safely, ensuring proper handling and maintenance protocols were followed.
- Collaborated with team members to support high-volume meal service during peak hours.
- Trained new kitchen staff on procedures and best practices for food handling and sanitation.
- Monitored inventory levels, assisting in stock management to prevent shortages and waste.
- Provided feedback on menu items based on customer preferences, contributing to overall dining experience improvement.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Cleaner
CSCU Charles Sturt University
Estella, Estella, AU
02.2019 - 09.2019
- Cleaning Bathrooms, Kitchens and Offices
- Stocktake
- Product knowledge
- Maintenance of utilities and work area
- Enhanced customer satisfaction through attention to detail and responsiveness to feedback.
- Streamlined inventory management of cleaning supplies and equipment maintenance procedures.
- Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trash cans and transported waste to collection areas.
- Maintained a well-organised storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitising high-touch surfaces regularly to minimise the spread of germs.
- Provided assistance to other staff members with the cleaning of difficult areas.
- Organised and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
Sales Consultant
Telstra
Wagga Wagga, NSW
06.2016 - 12.2017
- Point of sale
- Customer Service
- Stock take
- Product Knowledge
- Privacy Control
- Administration
- Product Match to each individual customer
- Provided exceptional customer service in a fast-paced cafe environment.
- Assisted in inventory management and stock replenishment processes.
- Operated coffee machines and kitchen equipment efficiently.
- Maintained the cleanliness and organisation of workstations and dining areas.
- Collaborated with team members to enhance workflow and service delivery.
- Trained new staff on cafe procedures and operational standards.
- Implemented process improvements to optimise service efficiency and reduce wait times.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
- Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
- Developed tailored sales solutions to meet client needs, enhancing customer satisfaction and loyalty.
- Conducted in-depth product demonstrations, effectively communicating features and benefits to diverse audiences.
- Implemented strategic sales techniques to identify and pursue new business opportunities, driving revenue growth.
- Analysed market trends and competitor activities to inform strategic decision-making and refine sales strategies.
- Trained and mentored junior sales consultants, fostering professional development and improving team performance.
- Collaborated with cross-functional teams to align customer feedback with product development initiatives, ensuring market relevance.
- Created comprehensive sales reports to track performance metrics, identifying areas for improvement and optimisation.
- Established strong relationships with key stakeholders, building trust and facilitating long-term partnerships for mutual success.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations.
- Developed tailored sales strategies to meet diverse client needs and drive revenue growth.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Responded to telephone and in-person requests for information.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maximised customer retention by resolving issues quickly.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Café Assistant
Temptations Kafe
Wagga Wagga, NSW
04.2008 - 10.2013
- Management role
- Food Preparation
- Maintenance of utilities and work area
- Customer Service
- Point of Sale
- Purchase of products
- Tea and Coffee making
- Waitressing
- Rosters
- Payroll
- Staff training
- Wiped, sanitised, and maintained floors, facility, and equipment to adhere to company standards and procedures.
- Upheld brand reputation by consistently delivering quality beverages using standardised recipes and techniques.
- Coordinated catering orders for special events, ensuring timely delivery and set-up while maintaining excellent presentation standards.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
- Implemented creative merchandising strategies that increased impulse purchases near the register area.
- Assisted management with scheduling tasks, balancing employee availability with anticipated staffing needs effectively.
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimise spoilage.
- Contributed to the success of promotional events by assisting in event planning and execution.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw training of more than 30 team members.
- Assisted in daily cafe operations, ensuring smooth workflow during peak hours.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
Education
Aged Care And Disability Support
Alffie
Southbank, VIC08-2026
Certificate - Business Administration
TAFE Riverina Institute
Wagga Wagga, NSW06-2016
Certificate I - Business services
TAFE Riverina Institute
Dunedoo, NSW08-2003
Year 10 Certicate - English
Dunedoo Central School
Dunedoo, NSW11-2001
Skills
Reliable and punctual
- Negotiation tactics
- Exceeds sales goals
- Customer liaison
- Food preparation
- Multitasking and organization
- Hospitality background
- Customer service-focused
- Staff training
- Hazardous chemical training
Relationship building
Multitasking Abilities
Attention to detail
Food safety compliance
Team motivation
Staff management
Hospitality background
Customer care
Certification
- Full Driver Licence
- Present
- Working with Children Check
- July 2023 to July 2028
- National Police check
- December 2023 to December 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Merchandiser
Creative Activation
08.2024 - 02.2025
Catering Team Leader
Junee Correctional Centre
12.2023 - 04.2024
Café Assistant
Apco
08.2023 - 12.2023
Housekeeper
International Hotel
06.2023 - 06.2023
Housekeeper
Mercure Motel
02.2023 - 06.2023
Cleaner
Peachy Clean
11.2021 - 05.2022
Café Assistant
Apco
11.2020 - 11.2021
Kitchen Hand
Caltex on Fernleigh
09.2019 - 09.2020
Cleaner
CSCU Charles Sturt University
02.2019 - 09.2019
Sales Consultant
Telstra
06.2016 - 12.2017
Café Assistant
Temptations Kafe
04.2008 - 10.2013
Certificate I - Business services
TAFE Riverina Institute
Aged Care And Disability Support
Alffie
Certificate - Business Administration
TAFE Riverina Institute
Year 10 Certicate - English
Dunedoo Central School