Skye Brassington
Buderim,QLD
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external vendors. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
8
8
years of professional experience
Work History
Customer Liaison Officer
Poole Group
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Implemented process improvements that resulted in reduced response times for customer inquiries.
- Contributed to increased sales revenue by upselling products during interactions with customers when appropriate.
- Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
- Facilitated open lines of communication between customers and management, promoting transparency within the business relationship.
- Supported new hires in their training process by sharing best practices from personal experience.
- Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
- Achieved high levels of customer retention by providing personalized solutions tailored to individual needs.
- Conducted regular follow-up calls to assess customer satisfaction levels and address any outstanding concerns.
- Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
- Increased client retention rates by consistently delivering exceptional customer service during challenging debt resolution situations.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Functions Manager
ALH Group
08.2019 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed client budgets effectively, ensuring optimal financial performance for each event.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
ALH Group
07.2017 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favourite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Gaming Supervisor
Kings Beach Surf Club
12.2016 - 09.2018
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Collaborated with management to develop policies and procedures that improved operational efficiency and minimized risk exposure.
- Consistently met or exceeded departmental goals through effective leadership skills combined with a focus on continuous improvement.
- Maintained strong relationships with vendors to ensure timely delivery of supplies and equipment repairs.
- Boosted customer loyalty by creating engaging promotions that encouraged repeat visits from valued patrons.
- Contributed to business growth by identifying areas for improvement in game offerings and recommending new products or services.
- Fostered a positive work environment through effective communication, teamwork, and recognition of employee achievements.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Reset and refilled machines following major payouts.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Monitored patrons for signs of compulsive gambling.
- Performed paperwork required for monetary transactions.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Education
High School Diploma -
Upper Coomera State College
11.2013
Skills
Verbal and written communication
Goal Setting & Time Management
Collaborative relationships
Proficient in Practice Ignition, Xero, Microsoft, Google Documents
Time Management
Multitasking Abilities
Calm and Professional Under Pressure
Reliability
Adaptability and Flexibility
Customer Relations
Phone Etiquette
Resourcefulness
Timeline
Customer Liaison Officer
Poole Group
03.2022 - Current
Functions Manager
ALH Group
08.2019 - 03.2022
Bartender
ALH Group
07.2017 - 08.2019
Gaming Supervisor
Kings Beach Surf Club
12.2016 - 09.2018
High School Diploma -
Upper Coomera State College
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