Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Manager
Old Green Bean
04.2023 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organised, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Took on the after hours cleaning responsibilities 3 times a week
Maximized performance by monitoring daily activities and mentoring team members.
Took on the responsibilities of coffee roasting
Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Cafe Manager
Fox and Giraffe
05.2022 - 04.2023
Barista/ trained new employees on the coffee machine
Trained new employees in operational procedures and modeled duties for front and back house positions.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Kept coffee shop in compliance with health code standards and food safety guidelines.
Monitored employee performance and corrected errors impacting service, safety and profits.
Delegated work to staff, setting priorities and goals.
Resolved problems or concerns to satisfaction of involved parties.
Coached staff on strategies to enhance performance and improve customer relations.
Worked in close collaboration with team members to ensure customers received high-quality service.
Hospitality Worker
Oishi On Wheels
06.2021 - 05.2022
Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
Assisted guests by promptly responding to questions, requests and concerns.
Handled alcohol service for guests over age of 21.
Prepared entrees, side dishes and desserts for guests during busy periods.