Proven to excel in customer engagement and problem-solving, I significantly enhanced client satisfaction at Cootamundra Newsagents by leveraging my expertise in complaint resolution and active listening. My consultative sales approach and dedication to service excellence led to notable sales growth and positive feedback, underscoring my ability to meet and exceed employer expectations.
Hi, I’m
Skye Crowe
Cootamundra,NSW
Summary
Overview
3
years of professional experience
Work History
Cootamundra Newsagents
Customer Service Representative
10.2023 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Smith and Rinkin
Mortician
02.2022 - 08.2023
Job overview
- Developed strong relationships with local hospices, hospitals, and nursing homes to provide timely end-of-life services.
- Maintained an organized inventory system for all products offered by the funeral home.
- Maintained accurate records of all deceased individuals, ensuring proper documentation and organization.
- Assisted families in creating personalized memorial services that honored the life of the deceased individual.
- Improved client satisfaction by providing compassionate and professional funeral services.
- Collaborated with grieving families to plan unique ceremonies that celebrated cultural traditions or religious beliefs.
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Enhanced the reputation of the funeral home through community outreach and involvement in local events.
- Counseled families through the process of making difficult decisions during their time of grief.
- Ensured compliance with all state and federal regulations for funeral home operations.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Improved appearance of remains with use of cosmetics.
Education
Cootamundra High SchoolCootamundra, NSW
12.2000
University Overview
Sacred Heart School Cootamundra Cootamundra, NSW
12.1999
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Prioritization
- Filing
- Sales expertise
- Assertiveness
- Service Upselling
- Consultative Sales
Timeline
Customer Service Representative
Cootamundra Newsagents
10.2023 - Current
Mortician
Smith and Rinkin
02.2022 - 08.2023
Cootamundra High School
Sacred Heart School Cootamundra
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