Skye Fraser
Perth,Australia
Summary
Dynamic Customer Service Representative with two years of experience enhancing customer satisfaction and effectively resolving complex client issues. Demonstrates exceptional communication and interpersonal skills while engaging with executives across multiple departments. Proven track record as a reliable Housekeeping Room Attendant, known for meticulous room inspections, efficient restocking, and swift response to guest requests, consistently meeting daily performance goals.
Overview
3
3
years of professional experience
Work History
Housekeeper
GOLDEN MILE CLEANING SERVICE
PERTH, WA
07.2024 - 12.2024
- Responded promptly to requests from customers or staff members.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Housekeeping
Breezy home service
Brisbane, QLD
06.2023 - 06.2024
- Coordinated daily housekeeping and maintenance lists
- Handled basic housekeeping needs for clients with limited mental or physical capacity
- Delivered exceptional support for guest room, housekeeping and amenities needs
- Upheld good housekeeping standards with regular cleaning and site organization
Call Center Representative
Smarter promotion
Southport, QLD
07.2023 - 05.2024
- Increased client satisfaction through prompt and effective handling and resolution of queries
- Call flow procedures were streamlined to improve productivity and response times
- Increased first-call resolution rates by in-depth examination of the problem and efficient methods of tackling it
- Decreased the average call processing time, guaranteeing clients receive timely assistance while preserving high-quality interactions
Customer Service Representative
Top golf
Helensvale
07.2022 - 08.2023
- Increased customer satisfaction by quickly attending to guests' needs and offering outstanding customer service
- Kept the place tidy and friendly, ensuring that visitors had a good time while they were there
- Contributed to the planning and implementation of events, helping to ensure that they were well-run and that guests had an unforgettable time
- Built trusting bonds with frequent customers, encouraging their loyalty and returning business to the facility
Customer Service Representative
Tasman star seafood
Burleigh, QLD
01.2022 - 06.2022
- Increased client satisfaction through accurate information and timely resolution of issues
- Worked together with teammates to create best practices for providing consistent customer service
- Acquired in-depth product knowledge to make well-informed recommendations depending on the requirements from customers
Education
HIGH SCHOOL DIPLOMA -
ORMEAU WOODS STATE HIGH SCHOOL
11.2022
Skills
- Efficient Cleaning Techniques
- Housekeeping skills
- Housekeeping and Cleaning
- Experienced in Conflict Resolution Strategies
- Inbound and Outbound Calling
- Data Collection
- Appointment Scheduling
- Organization and Time Management
- Multitasking Abilities
References
References available upon request.
Timeline
Housekeeper
GOLDEN MILE CLEANING SERVICE
07.2024 - 12.2024
Call Center Representative
Smarter promotion
07.2023 - 05.2024
Housekeeping
Breezy home service
06.2023 - 06.2024
Customer Service Representative
Top golf
07.2022 - 08.2023
Customer Service Representative
Tasman star seafood
01.2022 - 06.2022
HIGH SCHOOL DIPLOMA -
ORMEAU WOODS STATE HIGH SCHOOL
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