Skye Howden
Gisborne,Australia
Summary
Dedicated Senior Care Advisor with a strong capacity for empathy towards consumers' needs and desires, consistently surpassing expectations to provide exceptional care. Proven ability to undertake diverse tasks in support of the team, contributing to business success while maintaining a steadfast commitment to supporting colleagues with a strong work ethic.
Overview
21
21
years of professional experience
Work History
Senior Care Advisor
Merri Health
09.2023 - Current
- Cultivated strong working relationships within the home care package team through proactive initiatives.
- Provided exceptional customer service to enhance relationships and create positive experiences.
- Developed collaborative partnerships across various business units, fostering alliances among diverse stakeholders.
- Ensured adherence to quality and compliance standards while championing continuous improvement efforts.
- Attentively listened to consumer requests and preferences, offering tailored suggestions to meet their needs effectively.
- Maintained a positive and cooperative work environment by collaborating with peers and staff members.
- Support and education for high needs clients providing solutions for staff members
Primary Nurse
Bolton Clarke
10.2010 - Current
- Assessed patient health status during routine check-ups and identified potential health issues.
- Served as mentor and preceptor for newly hired nurses or nursing students completing clinical rotations.
- Evaluated effectiveness of implemented care plans through follow-up appointments or phone calls with patients.
- Facilitated communication between patients and their families regarding treatment options and prognosis.
- Coordinated referrals to specialists or additional services for optimal patient care.
- Communicated effectively with diverse populations of patients from various cultural backgrounds.
- Provided emotional support and counseling to patients dealing with chronic illness or difficult diagnoses.
Care Advisor
Merri Health
11.2021 - 09.2023
- Assisted consumers and families in assessing available resources to support desired outcomes.
- Promoted compassionate care delivery by utilising expertise in case management.
- Conducted assessments of consumer outcomes and implemented cost-effective interventions as needed.
- Encouraged consumers' active involvement in decision-making regarding long-term care plans.
- Coordinated with healthcare providers, social workers, and families to ensure optimal care for clients.
- Kept accurate records of client interactions, assessments, and care plan updates.
- Collaborated with community resources to connect consumers with additional services enhancing their quality of life.
Trainer and Assessor
MHS Training Pty Ltd
06.2004 - 12.2012
- Led small group and individual training sessions based on organization's learning needs.
- Facilitated interactive workshops and seminars.
- Coached individuals on specific skill development and improvement strategies.
- Managed logistics for in-person trainings, including scheduling and room setup.
- Assessed employee skills and determined appropriate training needs.
- Reviewed existing training materials for relevancy and accuracy.
Education
Short Course - Complex Nursing Care of Clients
Gordon Institute of TAFE
01.2013
Certificate IV - Training and Assessment (Upgrade)
Box Hill Institute
06.2012
Certificate IV - Administer And Monitor Medications; Endorsed Nurse
Gordon Institute of TAFE
05.2010
Certificate IV - Training and Assessment
Box Hill Institute
06.2004
Certificate IV - Nursing Registered Nurse Division 2
Victoria University TAFE
09.1997
VCE Completion - undefined
MacKillop Catholic Regional College
12.1995
Skills
- Proficient in navigating home care packages and associated guidelines
- Knowledgeable in determining government funding eligibility
- Strong clinical expertise enabling the development and assessment of ongoing care plans tailored to individual consumer needs
- Collaborative mindset with a demonstrated ability to work effectively with others
- Skilled in autonomous work with efficient time management capabilities
- Critical thinking and problem-solving skills
- Advocate for consumers' rights and needs
- Self-motivated and proactive in professional responsibilities
Timeline
Senior Care Advisor
Merri Health
09.2023 - Current
Care Advisor
Merri Health
11.2021 - 09.2023
Primary Nurse
Bolton Clarke
10.2010 - Current
Trainer and Assessor
MHS Training Pty Ltd
06.2004 - 12.2012
Certificate IV - Training and Assessment (Upgrade)
Box Hill Institute
Certificate IV - Training and Assessment
Box Hill Institute
VCE Completion - undefined
MacKillop Catholic Regional College
Short Course - Complex Nursing Care of Clients
Gordon Institute of TAFE
Certificate IV - Administer And Monitor Medications; Endorsed Nurse
Gordon Institute of TAFE
Certificate IV - Nursing Registered Nurse Division 2
Victoria University TAFE