SKYE Hull

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
• Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
• Created daily specials to promote increased sales volume.

• Invoices
• Payroll

• Greeted customers and provided menus.
• Took orders for food and drinks and delivered them to guests.
• Checked back with customers throughout meal service to ensure satisfaction.
• Replenished beverages when necessary.

• Customer Service
• Stock take
• Cash handling
• Complete people photocopying and printing orders

• General waitressing duties, cashing handling
• Customer service and enquiries about function bookings
• Assisting with food preparation and kitchen maintenance
• Light cleaning duties
• Stocktaking

Gained sports coaching certificate during educational placement.