Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Skye Kirkland

Warriewood,NSW

Summary

Dynamic and dedicated professional with experience as a Physiotherapy Assistant at Northern Beaches Rehabilitation, excelling in patient care and team collaboration. Proven ability to enhance patient recovery through effective communication and critical thinking. Recognized for delivering exceptional customer service and resolving issues promptly in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Physiotherapy Assistant

Northern Beaches Rehabilitation
North Narrabeen, NSW
07.2023 - Current
  • Assisted physiotherapists with patient treatments and rehabilitation exercises.
  • Prepared treatment areas by cleaning and organizing equipment and supplies.
  • Documented patient progress and communicated updates to the healthcare team.
  • Collaborated with staff to develop individualized care plans for patients.
  • Engaged with patients to provide emotional support and encouragement during recovery.
  • Monitored patient progress, documented results, and reported any changes to the physiotherapist.
  • Liaised with physiotherapist to deliver appropriate therapy according to care plan.

Barista/Customer Service Cashier

Shotlab Espresso Bar
Newport, NSW
07.2021 - 07.2023
  • Assisted customers with menu selections and provided excellent service.
  • Collaborated with team members to ensure smooth daily operations.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.

Front Counter Crew Member

Mcdonalds
Warriewood, NSW
10.2016 - 07.2021
  • Provided exceptional customer service at the front counter.
  • Handled cash transactions accurately and securely managed cash drawer.
  • Addressed customer inquiries and resolved issues promptly and professionally.
  • Followed safety and hygiene protocols to ensure a safe environment for all.
  • Greeted customers in a friendly and courteous manner, providing excellent customer service.
  • Responded promptly to customer complaints or concerns in a professional manner.
  • Performed opening and closing procedures such as counting money in cash drawers and reconciling daily sales reports.
  • Maintained cleanliness and organisation of the counter and dining area.

Education

Bachelor of Science - Exercise And Sport Science

Australian Catholic University
Strathfield

Bachelor of Science - Chiropractic Science

Macquarie University
Sydney, NSW
12-2023

Bachelor of Science - Biomedical Science

Australian Catholic University
North Sydney

High School Diploma -

Narrabeen Sports High School
Narrabeen, NSW
01-2019

Skills

  • Customer service
  • Team collaboration
  • Patient care
  • Time management
  • Problem solving
  • Critical thinking
  • Decision-making
  • Verbal communication

Affiliations

  • Commitment to team sport, played soccer for 17 years and have been the captain of my teams

Accomplishments

  • Duke of Edinburgh – Bronze Award
  • CPR certificate
  • First Aid Certificate

References

References available upon request.

Timeline

Physiotherapy Assistant

Northern Beaches Rehabilitation
07.2023 - Current

Barista/Customer Service Cashier

Shotlab Espresso Bar
07.2021 - 07.2023

Front Counter Crew Member

Mcdonalds
10.2016 - 07.2021

Bachelor of Science - Exercise And Sport Science

Australian Catholic University

Bachelor of Science - Chiropractic Science

Macquarie University

Bachelor of Science - Biomedical Science

Australian Catholic University

High School Diploma -

Narrabeen Sports High School

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Skye Kirkland