Hi, I’m
Skye Leslie
George Town,TAS
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging team and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising team and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching team on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
28
years of professional experience
Work History
WoolworthsLaunceston, TAS
Assistant Manager
08.2015 - Current
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
WoolworthsGeorge Town, TAS
Customer Service Manager
10.2008 - 05.2015
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
WoolworthsGeorge Town, TAS
Systems Operator
09.2005 - 10.2008
Job overview
- Maintained network users, mail accounts and directories to optimize network security.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
WoolworthsGeorge Town, TAS
General Merch Manager
03.2004 - 02.2005
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
WoolworthsGeorge Town, TAS
Deli Manager
09.1998 - 03.2004
Job overview
- Set schedules for teamby planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on daily basis.
- Organized and oversaw food service training to educate employee
- Controlled food costs and managed inventory.
WoolworthsGeorge Town, TAS
Deli Team Member
08.1997 - 02.1998
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
George Town High SchoolGeorge Town, TAS
Grade 10
11.1997
Skills
- Administration and Reporting
- Shift Coverage
- Performance Tracking and Evaluations
- Cost Management
- Sales Monitoring
- Quality Standards
- Product and Service Knowledge
- Managing Operations and Efficiency
- Financial Management
- Employee Coaching and Motivation
- Financial Statements
- Health and Safety Regulations
- Fire Safety Regulations
- Customer Service
- Shrinkage Prevention
- Retail Knowledge
- Overseeing Employees
- Orientating and Training
- Hiring and Developing
- Human Resources Department Processes
Timeline
Assistant Manager
Woolworths
08.2015 - Current
Customer Service Manager
Woolworths
10.2008 - 05.2015
Systems Operator
Woolworths
09.2005 - 10.2008
General Merch Manager
Woolworths
03.2004 - 02.2005
Deli Manager
Woolworths
09.1998 - 03.2004
Deli Team Member
Woolworths
08.1997 - 02.1998
George Town High School
Grade 10