Skye Martin
Chisolm,NSW
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
10
10
years of professional experience
Work History
Business Manager
MIDSUPPORT
04.2018 - Current
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Bar Tender
The Victoria Hotel
03.2017 - Current
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Completed requisitions to maintain required stock par levels.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Self-motivated, with a strong sense of personal responsibility.
Senior Restaurant Manager
Mc Donalds
01.2014 - 10.2017
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Established strong rapport with local community organizations through participation in events and promotions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Education
- Responsible Conduct of Gambling
NSW Government
04.2024
- Responsible Service Of Alcohol
NSW Government
04.2024
Certificate 4 - Workplace Health & Safety
Strategic Corporate Training
12.2019
Certificate 4 - Disability
Reach For Training
06.2018
Higher School Certificate -
Metford Tafe
2015
Skills
- Business Leadership
- Human Resources
- Client Account Management
- Quality Assurance
- Customer Service
- Business Management
- Payroll Administration and Timekeeping
- Business Development
- Goal Setting
- Team Building and Leadership
Timeline
Business Manager
MIDSUPPORT
04.2018 - Current
Bar Tender
The Victoria Hotel
03.2017 - Current
Senior Restaurant Manager
Mc Donalds
01.2014 - 10.2017
- Responsible Conduct of Gambling
NSW Government
- Responsible Service Of Alcohol
NSW Government
Certificate 4 - Workplace Health & Safety
Strategic Corporate Training
Certificate 4 - Disability
Reach For Training
Higher School Certificate -
Metford Tafe
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