Skye McMahon

• Responsible for all operational functions of the Programs (SIL, ILO, Community Access & Participation, STA)
• Client Intake Processes including receiving referrals, initial information gathering and suitability assessment, Service Agreements, Care Plans, Medical Care Plans, Risk Assessments, DSW and Supervisor training, roster setup and implementation
• Ensure all programs are consistently operating within principles and applications of the NDIS Quality and Safeguarding Framework
• Liaising with participants, their families, health and government organisations and authorities in relation to clients health support needs,
• Maintain computerised Client Management System ensuring all current and relevant documentation is uploaded and providing training to staff,
• Work with Compliance Officer to develop and implement systems, policies and procedures that comply with legal and funding requirements, manage risk and improve services
• Regular weekly, fortnightly and monthly reporting to Participants Stakeholders
• Participate in regular Participant case conferences
• Provide Leadership to staff including conducting Team Meetings and 1:1 Supervision with Shift Supervisors and DSW's
• Work closely with HR Department in relation to staff development, staff training, complaints etc
• Supervise Rostering processes to ensure appropriate client/participant suitability and ensure participant funding is used correctly

• Overseeing 8 accommodation sites, with 14 clients, as well as many regular and casual staff,
• Providing leadership and support to staff teams in delivering quality service and support to a mixed range of clients with disabilities and mental health issues,
• Providing and supporting clients with a Person Centred Active Support approach,
• Ensuring client risk assessments and Care/Support Plans are designed, regularly updated and followed by all staff,
• Supporting clients and staff through changes involved with the implementation of NDIS and ensuring all are complying with the changes
• Running Restrictive Practices & Incident Reporting training for DSW's,
• Development of SILS rosters, and house routines, enabling clients to fulfill their NDIS goals,
• Liaising with Support Coordinators & Plan Managers to ensure clients receive maximum benefit from their Plan funding, and all options are explored,
• Liaising with families, health and government organisations in relation to clients health support needs,
• Supporting clients with their financial budgeting skills,
• Assisting clients with complex needs and behaviours including accessing therapeutic services and following behaviour support plans,
• Provide orientation and induction to new staff as well as regular and ongoing supervision and support,
• Hold regular staff meetings with each accommodation outlet.

I was employed at Hills Community Options in a Disability Support Worker role working in Accommodation & Community Support departments. I supported clients in 5 of the accommodation (SIL) outlets as well as numerous community access clients living in their own homes.

I was re-employed with Sunnyfield in September 2008 in an Acting Service Outlet Manager role where I managed 3 different Outlets. At the end of this Acting period I was employed in the position of Assistant Manager:-

• Effective day-to-day management and operation of 3 Accommodation Outlets with 16 clients.

• Managing 12 permanent staff as well as many casuals and agency staff.

• Ensure the outlets were run within budgets in all areas.

• Create fortnightly rosters for staff ensuring that Award and budget requirements were met.

• Ensure all staff are up-to-date with mandatory training requirements and attend other training where required.

• Organise specific internal training – eg Dementia Awareness, Makaton, Epilepsy etc.

• Staff interviewing, recruitment and training.

• Organise medical health plans and all relevant appointments – eg dietitians, podiatrists, GP’s, psychiatrists, psychologists etc.

• Encourage and support clients to develop personal, community and social relationships.

• Liaise with all divisions of Sunnyfield to ensure effective communication at all times.

• Provide direct care support in accordance with client individual support plans.

• Encourage and assist clients to pursue their own individual interests and to exercise choice, initiative and appropriate self expression.

• Respect confidentiality of staff members and clients.

• Attend staff and team meetings as required.

• Claffy House is an accommodation service for women and children escaping domestic violence and/or homelessness. I was initially employed as a casual support worker until May 2006 when I was then employed as a permanent Child Support Case Worker. During this role, on numerous occasions, I Acted as a Family Support Case Worker when other staff were on Leave.
• Design and run age appropriate programs for pre-school and school aged children.
• Liaise with parents helping them to understand their children better and promote parenting skills through modelling positive adult/child relationships and through one-on-one contact.
• Researching external services in relation to children’s needs, eg – mental health services, schooling, health, social, mentoring etc.
• Providing child minding when necessary.
• Design and run homework programs depending on the needs of the children.
• Promote positive play and relationships between children.
• Research and design school holiday program activities.
• Hold regular meetings with children and their mothers to discuss needs.
• Research and promote family strengthening activities.
• Liaising with other services involved with families eg – DOCS, Family Support, Family Law Court, Tresillian, Child and Adolescent Mental Health, Schools etc.
• Design and implement case plans for child clients.
• Record daily case notes for all clients.
• Attend weekly staff and case management meetings.

I was employed part time within the Member Services Department and Event Management Department of APRA.

• Assisting the Corporate Events Manager in the organisation of 6 annual music award events.

• Organising and sending out hundreds of invitations to each event.

• Keeping strict details of all invitations sent, replies and follow up.

• Collect, log and track all entries and notifying Award Nominees when successful.

• Returning all entries to entrants upon completion.

• Liaising with musicians, writers and venues where necessary.

• Data base entry and upkeep.

• Personal Assistant role such as typing correspondence, setting up meetings, organising venues, Minute taking diary upkeep, travel arrangements and bookings etc.

The Sunnyfield Association is an organisation that provides support to people with intellectual disabilities, in all areas of their lives. My role was initially a support worker from April 2000 to July 2001 and I was then promoted to the position of Outlet Manager at the Mona Vale Outlet where six adults with intellectual disabilities lived, plus a room regularly used for respite clients.

I undertook temporary positions through Drake Personnel while beginning to study Certificate IV and Diploma in Community Welfare. My main position during this time was from March 1999 to December 1999 with the Health Promotion Department of NSW Health Department.

I was providing administration support to the Sun Exposure, Nutrition and Physical Activity Unit and the Injury Prevention Unit.

Northside Clinic is a private Psychiatric Clinic treating patients with a wide variety of psychiatric diagnosis. My duties were in relation to the Eating Disorders Unit and the Mood Disorders Unit.

• Secretarial and Personal Assistant support to doctors, registrars, psychologists and dietitian.

• Addressing all incoming telephone calls.

• Scheduling inpatient and outpatient appointments.

• Typing of letters, reports, day program correspondence.

• Ensuring patient files are up-to-date and kept confidential.

• Ensuring all account/medical forms are completed and signed with every admission.

• Inputting and printing of patient billing for doctors/registrars consultations.

• Finalizing accounts for patients discharge.

• Billing outpatients by mail and in person and collecting payments.

• Chasing outstanding Medicare and gap payments.