Skye Michelis

• Checking loan documents and certifications
• Preparing funding to ensure details are accurate to enable successful settlement
• Ensuring loan documents and instructions are correct and accurate.
• Authorising, activating and maintaining contracts

• Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
• Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
• Collaborated with different lenders to find best possible deal for homebuyers.
• Explained entire mortgage loan process to borrower.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained strong relationships with lenders, underwriters, and other industry professionals to facilitate smooth transactions.
• Managed multiple priorities effectively, ensuring timely completion of tasks related to loan applications, documentation, and follow-up communications with clients.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
• Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
• Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
• Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

I started employment with Hungry Jacks as a crew member & worked my way up to Assistant Store Manager

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.