Skye Mitchell
Pinjarra,WA
Summary
Proven leader and efficient administrator with a track record of enhancing team productivity and streamlining operations at The Good Guys. Excelled in data entry and customer communication, achieving significant improvements in information management and client satisfaction. Demonstrated ability to mentor staff and foster a collaborative environment, ensuring high performance and operational excellence.
Overview
16
16
years of professional experience
Work History
Administration Clerk
The Good Guys
06.2020 - Current
- Handled incoming phone calls and answered questions from callers.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Typed, formatted and edited professional correspondence.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
Team Leader
Pinjarra Bakery and Patisseries
10.2009 - 10.2018
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Created and managed project plans, timelines and budgets.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Bachelor Of Education In Early Primary Teaching - Teaching
Murdoch University
Perth, WACertificate III - School Based Education Support
Foundation Education
OnlineSkills
- Data entry proficiency
- Paperwork and documentation
- Data Entry
- Telephone reception
- Customer Communication
- Document Scanning
- File Organization
- Ordering of supplies
- Researching issues
Timeline
Administration Clerk
The Good Guys
06.2020 - Current
Team Leader
Pinjarra Bakery and Patisseries
10.2009 - 10.2018
Bachelor Of Education In Early Primary Teaching - Teaching
Murdoch University
Certificate III - School Based Education Support
Foundation Education