Skye Moyle
Summary
Knowledgeable and dedicated administrator with 8 plus years of experience providing administration support in fast-paced environments. Skilled in office management, communication, and organization. With a track record of optimizing administrative processes to enhance efficiency and productivity. With a strong attention to detail and a commitment to delivering high-quality results. Excellent problem- solving abilities and a proactive approach to addressing challenges. Committed to providing exceptional customer service and fostering positive relationships with internal and external stakeholders.
Overview
10
10
years of professional experience
Work History
Customer Liaison Officer & Claims Processing
HBF
04.2019 - 05.2023
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Contributed to increased sales revenue by upselling products during interactions with customers when appropriate.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
- Processing Claims through E5
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate records of all customer interactions, providing valuable insights for future engagements.
- Present HBF solutions in a way that makes it easy for the member to understand, leading to the member being able to make an informed decision.
- Trained team personnel on Ancillary and Medical Claims, to build confidence and improve skills.
- Identify needs and opportunities to add value in order to ensure our members are protected in moments that matter
Customer Liaison Officer/Medicare Service Officer,
Department Of Human Services - Centrelink
10.2018 - 04.2019
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information to clients.
- Delivered prompt service to prioritize customer needs.
- Helping Customers in Self-service.
- CLO – answering front counter enquiries, while directing customers.
- Processing Medicare enrolments.
- Data entry.
- Maintained and updated customer records as required.
- Investigated and resolved customers enquiries in an empathetic manner.
Medical Receptionist
Perth Radiological Clinic
02.2013 - 09.2018
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Invoiced patients accurately in line with charging guidelines.
- Helped patients complete necessary medical forms and documentation.
- Placed new supply orders, and restocked clerical spaces.
- Understand Basic Medical Terminology.
- Using COMRAD and Picture archiving and communication system (PAC'S).
- Schedule appointments with secondary care providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Recording and documenting relevant information while maintaining a high level of confidentiality.
- Training staff in administration duties
- Billing and coding
- Batching of Medicare and DVA
- Handling workers compensations and Insurance commission of WA claims.
Education
HLT33015 Certificate 3 in Allied Health Assistance - Health
Insight Training
Morley, WA 01.2024
Skills
- Professional telephone demeanour
- Data Entry
- Transaction Processing
- Administrative and Office Support
- Work Prioritization
- Customer Service
- Calm Under Pressure
- Product Recommendations
- product Sales and Upselling
Reference: Hayley
Mobile: 0439982685
Additional Information
Mobile: 0418908498
Timeline
Customer Liaison Officer & Claims Processing
HBF
04.2019 - 05.2023
Customer Liaison Officer/Medicare Service Officer,
Department Of Human Services - Centrelink
10.2018 - 04.2019
Medical Receptionist
Perth Radiological Clinic
02.2013 - 09.2018
HLT33015 Certificate 3 in Allied Health Assistance - Health
Insight Training
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