Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Skye Ogilvie

Croydon,VIC

Summary

Proactive and highly motivated customer service professional with 15 years of experience. I excel in delivering exceptional customer experiences by actively listening, providing tailored solutions, and resolving issues promptly. My background in fast-paced retail has equipped me with strong communication, problem-solving, and multitasking skills. I thrive in team environments, collaborating to enhance operational efficiency and ensure a seamless customer journey. Eager to transition to a corporate setting, I am motivated to learn from industry leaders and contribute to a dynamic team. My commitment to continuous improvement drives me to seek new challenges and expand my knowledge in administration and customer relations.

Overview

16
16
years of professional experience

Work History

Various Roles

Coles Supermarkets
10.2008 - Current
  • With over 15 years at Coles, I have strengthened my customer service and collaboration skills, focusing on creating a welcoming environment where customers feel valued and informed
  • I prioritize understanding customers' perspectives, allowing me to effectively address their needs and build strong relationships
  • As a trained Skilled Baker, I developed keen attention to detail, essential for maintaining high standards
  • I collaborated with department managers to achieve performance objectives, demonstrating effective teamwork
  • I took the initiative to train new team members, showcasing my leadership and communication skills, crucial for engaging stakeholders
  • My customer interactions enhanced my interpersonal skills, enabling me to address inquiries effectively—skills that are highly transferable to an office environment
  • Additionally, I utilized critical thinking to resolve customer issues, ensuring a smooth and positive experience. This analytical ability is directly applicable to administrative challenges

Education

BSB30120-Certificate III - Business Administration

Upskilled
10.2024

High School Diploma -

Maroondah Secondary College
01.2008

Skills

  • Customer service
  • Communication
  • Organization
  • Task prioritization
  • Attention to detail
  • Efficiency
  • Independence
  • Flexibility

References

  • Lisa Lombardo, Store Manager, 0432 410 904
  • Seni Seviua, Department Manager, 0433 257 365

Timeline

Various Roles

Coles Supermarkets
10.2008 - Current

High School Diploma -

Maroondah Secondary College

BSB30120-Certificate III - Business Administration

Upskilled

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Skye Ogilvie