Skye Parrella

I am currently working as the lead therapy assistant for the Unley Physiotherapy neurological team. This involves working independently with patients to deliver their exercises programs that are created collaboratively with their physiotherapists or exercise physiologists. I combine my passion for patient care with my knowledge and experience with neurological conditions to provide excellent service within our rehabilitation gym and out in the community.

I am able to monitor patient progress accordingly, maintain the accurate documentation within our clinical notes daily and facilitate communication between patients families and their other health care providers to ensure we provide the best care available.

Working as the lead therapy assistant I also help manage the rest of our small but diverse allied health assistant team. This can include patient bookings, collating of documents, liaising between patients and their therapy assistant, invoicing for accounts, rostering and creating relevant policies and procedures.

• Confident in using Nookal online practice software to manage a team of over 30 employees, answering phones for bookings, processing payments through HICAPS, supporting all physios for their admin needs, creating service agreements for NDIS participants, liaising with support coordinators, facilitating diary changes, assistance with accounts and other office management duties.

• Lead a team of employees to provide great customer service, knowledge of budgeting, merchandising, store targets, inventory control, POS systems and customer account management.