Summary
Overview
Work History
Education
Skills
Certification
Vaccinations
References
Timeline
Generic

Skye Rook

Perth,WA

Summary

Hardworking and passionate with strong organisational skills, eager to secure a position that will allow the beginning of a lifelong career and expansion of skills. Organised and reliable in aims of helping the team achieve company goals. To seek and maintain a fulfilling position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Collaborative team player who is organised and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Disability Area Coordinator

DESF/Adelphi Living
10.2023 - Current
  • Managed and trained staff, established and monitored goals, conducted performance reviews and assisted in rostering.
  • Managed approximately 200 emails, 100 phone calls and multiple texts a day from support workers, stake holders and guardians.
  • Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Extensive knowledge in using PRODA to report to the NDIS commission.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Paid attention to detail while completing tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Overseeing the documentation submitted by support workers.
  • Liased with stakeholders to implement care plans, request medication/physical reviews and organise appointments.
  • Attended important medical appointments with clients.
  • Managed Petty cash funds and spreadsheets.
  • Ordered supplies for clients through their allowed funding.
  • Assisted in creating service agreements.
  • Participated in meet and greets with new clients.
  • Daily, Weekly and Monthly Restrictive Practice Reporting on chemical, mechanical, physical, seclusional and environmental restraints.
  • Assisting in managing and solving client & staff complaints
  • Advocated for client needs and wants.

Disability Support Worker

Adelphi Living
12.2022 - 10.2023
  • Worked with stakeholders, clients and families to implement effective support plans.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Maintained accurate records of client progress.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Drove clients safely to social activities and appointments.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Facilitated community integration for clients by organising outings, social events, and other opportunities for engagement.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Checked medication schedules and requirements when administering medication.
  • Advocated on behalf of clients when necessary to ensure their rights were respected.

Console Operator

On The Run Convenience
04.2022 - 11.2022
  • Enforced rules, regulations, policies and procedures
  • Wrote detailed narrative reports and maintained daily activity reports
  • Observed and reported suspicious activities and persons
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Cross-trained and provided back up for customer service managers
  • Answered constant flow of customer calls with minimal wait times
  • Responded to customer requests for products, services and company information
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Responded proactively and positively to rapid change
  • Trained new personnel regarding company operations, policies and services
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Parcel sorter

Port Hedland LPO
10.2021 - 02.2022
  • Sales of Lotto, Scratchies and miscellaneous items
  • Handling system transactions including credit, cash, returns, exchanges and refunds to ensure accurate cash flow
  • Cashing up at end of the day
  • Maintaining the Store's cleanliness and upholding the regulations implemented by COVID-19
  • Ensuring products are displayed neatly and advertised to customers to grab attention
  • Opening & Closing of Store
  • Invoicing
  • Reporting
  • Checking emails
  • Dealing with Settlements
  • Delivering of newspapers
  • Balancing of figures (cash float), Maintaining cleanliness of operational areas
  • Sorting parcels (awaiting collection, deliver to customer, RTS, transfer, missorts, lodgements)
  • Express tie up/end of day tie up – sending parcels off to desired locations
  • Faxing of documentation
  • Sorting of mail
  • Changing of locks
  • Handling all communication with drivers from parcel delivery companies.

Front of House Assistant

Town Of Port Hedland
08.2021 - 11.2021
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
  • Established welcoming atmosphere by greeting each guest warmly
  • Serviced bathroom by cleaning surfaces and replacing soap.

Customer Service Assistant

Kmart
03.2021 - 10.2021
  • Maintaining a customer-centric mindset to ensure satisfaction through quick and courteous service
  • By listening to their requirements and goals, I helped consumers through a process of effectively supplying the goods and services they required
  • Maintaining cleanliness of operational areas (self-checkouts, registers, customer greeter)
  • Opening & Closing of Store
  • Operating the cash machine and handling system transactions including credit, cash, returns, exchanges and refunds to ensure accurate cash flow
  • Responding quickly to conflicts and finding solutions, resulting in customer satisfaction
  • Training of new staff members.

Retail Assistant

04.2020 - 03.2021
  • Maintaining customer focus to ensure satisfaction through fast and friendly customer service
  • I guided customers through a process of successfully providing the goods and services required by listening to their needs & wants
  • Sales of Lotto, Scratchies, Stationery and Giftware
  • Handling system transactions including credit, cash, returns, exchanges and refunds to ensure accurate cash flow
  • Depositing money to the bank and Cashing up at end of the day
  • Maintaining the Store's cleanliness and upholding the regulations implemented by COVID-19
  • Ensuring products are displayed neatly and advertised to customers to grab attention
  • Opening & Closing of Store
  • Training of New Staff Members front of house.

Education

High School Certificate of Completion -

Hedland Senior High School
South Hedland, WA
11.2021

Skills

  • Punctual & Conscientious
  • Respectful, Trustworthy and Reliable
  • Willingness to learn at a fast pace, working well under pressure
  • Friendly & Self-Motivated
  • Works well Independently and within a team
  • Good Communication & Interpersonal Skills
  • Attention to detail with Great Organisational Skills
  • Computer Literate
  • Excellent Work Ethic & Time Management
  • Reporting skills
  • Project Management
  • Appointment Scheduling
  • Employee Supervision
  • Data Entry
  • Staff Development and Training
  • Administrative Management
  • Strategic Planning
  • Multitasking and Organisation
  • Quality Control

Certification

  • NDIS clearance
  • NDIS online modules
  • Working with Children Card
  • Police Clearance
  • Department of Health White Card
  • Hand Hygiene Certificates
  • Infection Control Certificates
  • Manual Handling
  • First Aid HLTAID011
  • Medication Competency

Vaccinations

Fully vaccinated - proof of immunisations can be provided upon request.

References

  • SARAH CARR, SERVICE MANAGER/CLIENT ENGAGEMENT - ADELPHI LIVING/DESF, 0415 172 701
  • MATILDA GRAVES, AREA COORDINATOR - ADELPHI LIVING/DESF, 0413 560 048
  • HOWARD EMERY, CEO - ADELPHI LIVING/DESF, 0450 080 990

Timeline

Disability Area Coordinator

DESF/Adelphi Living
10.2023 - Current

Disability Support Worker

Adelphi Living
12.2022 - 10.2023

Console Operator

On The Run Convenience
04.2022 - 11.2022

Parcel sorter

Port Hedland LPO
10.2021 - 02.2022

Front of House Assistant

Town Of Port Hedland
08.2021 - 11.2021

Customer Service Assistant

Kmart
03.2021 - 10.2021

Retail Assistant

04.2020 - 03.2021

High School Certificate of Completion -

Hedland Senior High School

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Skye Rook