Skye Rufus
Pimpama,Australia
Summary
Experienced across various different administration roles such as coordinating and maintaining schedules, handling customer enquires & data, decision making, skilled in workforce management & training.
I am eager to continue growing professionally and developing new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Associate
Localsearch
Robina, QLD
02.2025 - Current
- Schedule and confirm appointments for our account executives, ensuring efficient and timely planning.
- Optimise calendars to minimise drive time and maximise productivity.
- Coordinate with clients and team members to ensure meetings are well organised and run smoothly.
- Prepare all necessary information for appointments, including relevant sales opportunities, proposals, and client details.
- Develop and distribute detailed daily run sheets, outlining schedules and key priorities for our account executives.
- Record meeting notes and client interactions to ensure accurate documentation and follow-up.
- Assign tasks based on meeting outcomes and ensure timely completion of follow-ups.
- Review and update CRM records regularly to maintain data integrity and accuracy.
- Act as a point of contact between our account executives and clients, supporting communication and scheduling needs.
Training Administrator & Co Ordinator
Concentrix
Robina, QLD
07.2024 - 02.2025
- Coordinate and schedule training for 130+ students, ensuring timely delivery and effectiveness.
- Maintain accurate training records, enhancing data accessibility and compliance.
- Process and track invoices, ensuring prompt payments and financial accuracy.
- Evaluate training needs, tailoring programs to address skill gaps and improve performance.
- Resolve issues promptly as the first contact, ensuring smooth training operations.
Workforce Real Time Analyst
Concentrix
Robina, QLD
10.2023 - 02.2025
- Oversee real-time performance and ensure optimal staff scheduling for 300+ employees.
- Generate and share timely reports with clients to maintain transparency and trust.
- Handle attendance communications efficiently to ensure smooth operations.
- Evaluate and adjust schedules to align with coverage needs and legal compliance.
- Collaborate with operations to analyze and improve attendance trends.
Customer Service Officer
Concentrix (Services Australia)
Robina, QLD
09.2021 - 10.2023
- Take inbound calls to assist customers with their enquiries relating to online accounts, payments, claims and extra support.
- Process a variety of documents and update customers accounts.
- Maintain a high standard of privacy and confidentiality.
Baker
Frosted Kitchen
01.2020 - 09.2021
- Responsible for maintaining quality of product was high, stock volume maintained and consistent customer satisfaction.
- Managed Frosted Kitchen's social media platform by posting daily content to reach more customers.
- Involved in Frosted Kitchen's daily operations which also included money handling/banking, front facing customer service and baking stock.
Ride Attendant
Sea World, Village Road Show
Southport, QLD
06.2019 - 06.2021
- Maintaining and ensuring safety standards for both large volumes of guests and theme park equipment.
- Responsible for day-to-day operations throughout the theme park which included - operating rides, guest complaint handling and guest satisfaction.
- Mentoring new staff.
Education
Upper Coomera State College
11.2018
Skills
- Attention to Detail
- Decision making
- Workforce Management
- Report Development
- Performance Monitoring
- Schedule Management
- Compliance
- Customer Service
- Data Processing & Managing
- Mentoring
- Time Management
- Strategic Planning
- Organisational Skills
Certification
- November 2018 - Hospitality & Tourism certificate II at Upper Coomera State College
- Dec 2022 - Certificate III Business at Concentrix
Timeline
Account Associate
Localsearch
02.2025 - Current
Training Administrator & Co Ordinator
Concentrix
07.2024 - 02.2025
Workforce Real Time Analyst
Concentrix
10.2023 - 02.2025
Customer Service Officer
Concentrix (Services Australia)
09.2021 - 10.2023
Baker
Frosted Kitchen
01.2020 - 09.2021
Ride Attendant
Sea World, Village Road Show
06.2019 - 06.2021
Upper Coomera State College