Skye Rufus
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Localsearch
Robina
02.2025 - Current
- Delivered exceptional customer support through multiple communication channels.
- Facilitated resolution of customer inquiries and issues effectively.
- Collaborated with teams to enhance service delivery and customer satisfaction.
- Handle objections and challenging conversations with professionalism
- Partner with clients to optimise there digital marketing products & performance campaigns
- Liaise with internal teams to deliver quality outcomes
Training Administrator & Co Ordinator
Concentrix
Robina
07.2024 - 02.2025
- Coordinate and schedule training for 130+ students, ensuring timely delivery and effectiveness.
- Maintain accurate training records, enhancing data accessibility and compliance.
- Process and track invoices, ensuring prompt payments and financial accuracy.
- Evaluate training needs, tailoring programs to address skill gaps and improve performance.
- Resolve issues promptly as the first contact, ensuring smooth training operations.
Workforce Real Time Analyst
Concentrix
Robina
10.2023 - 02.2025
- Oversee real-time performance and ensure optimal staff scheduling for 300+ employees.
- Generate and share timely reports with clients to maintain transparency and trust.
- Handle attendance communications efficiently to ensure smooth operations.
- Evaluate and adjust schedules to align with coverage needs and legal compliance.
- Collaborate with operations to analyze and improve attendance trends.
Customer Service Officer
Concentrix
Robina
09.2021 - 10.2023
- Take inbound calls to assist customers with their enquiries relating to online accounts, payments, claims and extra support.
- Process a variety of documents and update customers accounts.
- Maintain a high standard of privacy and confidentiality.
- Services Australia
Baker
Frosted Kitchen
01.2020 - 09.2021
- Managed Frosted Kitchen's social media platform by posting daily content to reach more customers.
- Involved in Frosted Kitchen's daily operations which also included money handling/banking, front facing customer service and baking stock.
Ride Attendant
Sea World, Village Road Show
Southport
06.2019 - 06.2021
- Maintaining and ensuring safety standards for both large volumes of guests and theme park equipment.
- Responsible for day-to-day operations throughout the theme park which included - operating rides, guest complaint handling and guest satisfaction.
- Mentoring new staff.
Education
Grade 12 - Hospitality & Tourism certificate ll
Upper Coomera State College
Gold Coast, QLD, AustraliaCertificate lll - Business
Concentrix
Skills
- Attention to Detail
- Complaint Resolution
- Decision making
- Workforce Management
- Report Development
- Performance Monitoring
- Schedule Management
- Compliance
- Customer Service
- Data Processing
- Mentoring
- Time Management
- Strategic Planning
- Organizational Skills
Timeline
Customer Experience Specialist
Localsearch
02.2025 - Current
Training Administrator & Co Ordinator
Concentrix
07.2024 - 02.2025
Workforce Real Time Analyst
Concentrix
10.2023 - 02.2025
Customer Service Officer
Concentrix
09.2021 - 10.2023
Baker
Frosted Kitchen
01.2020 - 09.2021
Ride Attendant
Sea World, Village Road Show
06.2019 - 06.2021
Grade 12 - Hospitality & Tourism certificate ll
Upper Coomera State College
Certificate lll - Business
Concentrix