Skye Sharma
Punchbowl ,TAS
Summary
I am 21 years of age and looking for a change from hot food. Over the last 5 years i have worked in the barista - hospitality industry . gaining skills & understanding practices and procedures in customer service , coffees, opening and closing processes, food handling + preparation and management skill, but wanting to focus just on coffee as it’s what I love doing. I am an easy going person with a big heart who is always willing to extend on my professional knowledge by giving my full potential and setting goals to expand my future opportunities.
Overview
5
5
years of professional experience
Work History
Barista/ Food and Beverage Attendant
liv eat
Launceston , Tasmania
10.2022 - Current
- Head Barista
- Responded to customer concerns efficiently, accurately and with detailed information.
- Fast paced working
- Always multitasking
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained order and cleanliness of work areas to conform with health codes.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Sales Assistant
The good guys
Launceston , 7249
04.2024 - 05.2025
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Maintained cleanliness of the sales floor area at all times.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided assistance with product selection.
Café assistant / manager
Tas Eye Café
South Launceston, Tas
12.2021 - 05.2022
- barista training /experience
- Prepared coffee, sandwiches and crafted beverages for approximately 20 customers per shift.
- Responded to customer concerns efficiently, accurately and with detailed information.
- balancing end of day transactions
- Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
- customer service
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Reconciled daily transactions, balanced cash registers and very familiar with POS systems and square terminal.
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
- Rotated stock items and ingredients to maintain freshness.
Food Service Worker
Polka Molka
Kings Meadows , Tas
06.2021 - 08.2021
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Set up, restocked and cleaned dining areas.
- customer service
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
Food Service Worker
Maybe Dave's fish and chips
Kings Meadows, Tas
03.2021 - 06.2021
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated cash register to process cash, check and credit card transactions.
- customer service
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Education
Queechy High School
Norwood12.2021
Skills
- Barista trained
- very motivated
- Customer Service
- Multitasking and Organization
- confident with handling cash
- Teamwork and Collaboration
- People person
- strong social skills
- Opening and Closing Procedures
- excellent communication
- Management skills
- Time Management and Prioritization
- Dependable and Cooperative
- Point of sale operation
references
Britney flack
Liv eat kings meadows
0475 300 113
Lisa Mitchell
Queechy high school
0419 105 678
Timeline
Sales Assistant
The good guys
04.2024 - 05.2025
Barista/ Food and Beverage Attendant
liv eat
10.2022 - Current
Café assistant / manager
Tas Eye Café
12.2021 - 05.2022
Food Service Worker
Polka Molka
06.2021 - 08.2021
Food Service Worker
Maybe Dave's fish and chips
03.2021 - 06.2021
Queechy High School