Skye Smith
0423355318,TAS
Summary
I have found my love for hospitality when i was just 14 years old. Through out my years working in this industry, i have gave my all to learn, grow and develop into the person i am today. I have fallen inlove with learning about coffee and happy to say that i have had the trick of approval with my coffees at my current workplace. I do not know coffee art but more than happy to train to complete these skills.
I adore me time which includes walking into a coffee shop and enjoying my first slip of coffee with the morning sunrise. When i am not working you will find me in nature hiking, chasing waterfalls and climbing mountains. I adore Tasmania so much which has made me into the person i am today. I have a huge passion for mental health and always wanting to learn more ways to help others and make them smile more.
I would love to bring my bubbly personality into your workplace and make your customers laugh and smile as well. I am a go getting and like to set goals for myself and achieve them.
I am happy to provide two more references that have seen me grow through my years of work.
Overview
5
5
years of professional experience
Work History
Barisa/Customer Service Cashier
Boathouse Cafe
05.2023 - Current
- Met customer service goals and exceeded customer expectations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Open and Closing store which including using security systems, counting tills at the end of the day
- Function and bar work
- Setting up events and closing events
- Bar managing as well as making sure the events run smoothly.
Barista/Customer Service Supervisor/Manager
Liveat Kings Meadows
08.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Set and achieved goals for professional development and advancement.
- Educated coworkers and customers about new products.
- Trained new employees in groups and in one-on-one scenarios.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Read food order slips and accepted verbal instructions by waitstaff to prepare dishes for customers
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared dishes for catering events or during high-volume shifts.
- Opening shop and closing down shop.
Admin Trainee
Programmed Skilled Workforce
03.2021 - 08.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Guided applicants through processes of obtaining visas and required documentation.
Bartender/Waitress
Alchemy
01.2021 - 03.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Beer pouring, sprit pouring and some knowledge of wine.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
Bar/Waitress
Newstead Hotel
07.2019 - 01.2021
- Beer pouring, sprit pouring, some wine knowledge, waitress,
- Setting up Bar and restaurant in order for the day to run smoothly and Closing down Bar and restaurant at the end of the night to be ready for the new day.
- Excellent phone manners,
- preparing desserts for customers,
- experience with events: birthdays, working Christmas day, working Melbourne cup day ( an event is placed at the pub on this day for the cup )
- building close relationships with locals regulars, staff, managers.
- Working late busy nights including trivia and poker nights.
- I have developed a strong confident personality in hospitality.
Education
Grade 9 And 10 - High School
Kings Meadows High School
Launceston12.2017
Grade 7 And 8 - High School
Queechy High School
Launceston12.2015
Skills
- Customer Service
- Customer Relationship Management/ Support
- New Hire Training
- Team Productivity
- Caring and loyal
- Empathetic
- Energetic
- Barista Skills
- Cocktail experience
- Confidence in Social skills
- Cocktail experience
- Confidence in Social skills
References
References.
Programmed Skilled Workforce
Ben Walker- 0426 956 670
Newstead Hotel
Jeanette Gleeson- 0406212659
Family friend
Shannon Hodgetts- 0438666637
Timeline
Barisa/Customer Service Cashier
Boathouse Cafe
05.2023 - Current
Barista/Customer Service Supervisor/Manager
Liveat Kings Meadows
08.2021 - Current
Admin Trainee
Programmed Skilled Workforce
03.2021 - 08.2021
Bartender/Waitress
Alchemy
01.2021 - 03.2021
Bar/Waitress
Newstead Hotel
07.2019 - 01.2021
Grade 9 And 10 - High School
Kings Meadows High School
Grade 7 And 8 - High School
Queechy High School
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