Skye Sweeney
Hamilton,NSW
Summary
Bubbly, creative and compassionate individual with excellent customer service skills and attention to detail. Experience in Disability Support, Hospitality and Retail, with a strong skillset acquired through these roles. A passion for improving the lives of others and facilitating personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
School Leavers Employment Support, Freedom Living
02.2023 - Current
- Planned, developed, and executed sessions reflecting required modules.
- Worked collaboratively with team members.
- Monitored participants progress to ensure achievement of personal goals.
- Assisted in development of activities outside of SLES such as travel training.
- Helped participants to develop important employability skills.
- Supported participants with quarterly goal setting.
- Assisted participants to access employment options.
- Organised and conducted work experience.
- Reporting.
- Resume support.
- Cover letter support.
- One on one support.
- Conducted lessons.
- Supported individuals with independence and freedom of choice.
- Administered and planned afternoon social/communication activities.
- Organised other options for participants with different abilities
- Scribed for participants.
- Guided and redirected participants to complete work.
- Assisted participants with self regulation techniques.
- Daily progress and observation notes.
- Admin.
- Worked along side manager to supervise and care for a group of 15 participants.
Food and Beverage Attendant
Lass O'Gowrie
04.2020 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Regularly cleaned and sanitized bar area, and refrigeration.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Retail Assistant
Skechers
01.2019 - 12.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash and counting change.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered incoming calls and emails to provide product information, features and benefits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared stock for postage.
Restaurant Waitress
Maria's Italian
01.2018 - 12.2018
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Opening and closing the store.
- Making hot beverages such as coffee.
- Taking food to tables.
Waitress
Malt And Honey
01.2017 - 12.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
O'Connor Catholic College
Armidale, NSW10.2016
Skills
- Emotional Support
- Creative Thinking
- Adaptable
- Ability to Self Direct
- Forward Thinking
- Innovative
- Empathetic
- Perceptive
- Reliable
- Flexible
- Energetic
- Patient
- Open minded
- Self Aware
- Strong Communication
Certification
- Working With Children Check
- Criminal Record Check
- First Aid
- NDIS Worker Screen
- COVID-19 Vaccination Certificate
- TAFE Makeup Cert III
Timeline
Disability Support Worker
School Leavers Employment Support, Freedom Living
02.2023 - Current
Food and Beverage Attendant
Lass O'Gowrie
04.2020 - 03.2022
Retail Assistant
Skechers
01.2019 - 12.2019
Restaurant Waitress
Maria's Italian
01.2018 - 12.2018
Waitress
Malt And Honey
01.2017 - 12.2017
High School Diploma -
O'Connor Catholic College
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