Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Skye Tester

Perth,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.


Specialise in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Petbarn
12.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Bell Attendant

Crown Towers
03.2021 - 11.2023
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
  • Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
  • Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
  • Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.

Education

Bachelors Degree in Commerce - Double Major in Human Resources & Management

Curtin University
Perth, WA
07.2025

Certificate III - Business Administration

North Metropolitan TAFE
Perth, WA
06.2020

High School Diploma -

Kelmscott Senior High School
Kelmscott, WA
11.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Complaint resolution
  • Reliability and punctuality
  • Initiative and Self-Motivation

Accomplishments

    Awarded an Employee Of The Month award at the Crown Towers, 2021.


    Commended by the Crown Towers General Manager and awarded a 'Forbes 5 Star' employee award in 2021, for showing exceptional examples of being aligned with the 'Forbes 5 Star' hotel service standards and continuously providing professional service.


Timeline

Customer Service Representative

Petbarn
12.2023 - Current

Bell Attendant

Crown Towers
03.2021 - 11.2023

Bachelors Degree in Commerce - Double Major in Human Resources & Management

Curtin University

Certificate III - Business Administration

North Metropolitan TAFE

High School Diploma -

Kelmscott Senior High School

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Skye Tester