Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Skye Vlagsma-Sinclair

Stafford Heights

Summary

Customer-focused professional with a background in the restaurant and administrative sectors, seeking to leverage strong communication, problem-solving, and service skills as cabin crew with Qantas. Skilled at managing high-pressure situations, enhancing customer satisfaction, and fostering team collaboration to achieve operational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administration

Care Time in Home Respite Services
09.2024 - Current
  • Coordinate appointments and schedules for DVA clients.
  • Handle client inquiries via phone, email, and in person, ensuring efficient communication and service delivery.
  • Maintain accurate and organized client records, ensuring compliance with service standards.
  • Collaborate with service providers to ensure the timely delivery of requested services, and resolve scheduling conflicts.
  • Monitor service delivery progress, and follow up to ensure client satisfaction and quality standards.
  • Prepare reports and assist in administrative tasks to support the team and management.
  • Ensure smooth operational processes, maintaining a high level of detail and accuracy in all tasks.

Supervisor

Fishbowl
Chermside
05.2023 - 09.2024
  • Promoted from casual to supervisor within six months, managing daily operations and customer interactions.
  • Oversaw and motivated a team to meet performance targets, and maintain high customer service standards.
  • Enhanced time management skills, efficiently balancing multiple tasks during busy periods.
  • Developed conflict resolution skills, addressed customer complaints, and resolved issues promptly.
  • Delivered exceptional customer service in a fast-paced environment, interacting with hundreds of customers daily.
  • Trained new staff, ensuring consistent delivery of service quality, and adherence to company protocols.

Education

High School Diploma -

Craigslea State High School
Chermside West
11-2023

Skills

  • Critical thinking
  • Time management
  • Team collaboration
  • Initiative
  • Attention to detail
  • Problem solving

Certification

  • Cert III – Fitness SIS30321
  • Cert II – Sport Coaching SIS20321
  • Responsible Service of Alcohol – SITHFA002
  • First Aid and CPR

References

References available upon request.

Timeline

Administration

Care Time in Home Respite Services
09.2024 - Current

Supervisor

Fishbowl
05.2023 - 09.2024

High School Diploma -

Craigslea State High School

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Skye Vlagsma-Sinclair