Summary
Overview
Work History
Education
Skills
Volunteering
TRAINING
Career Highlights
Checks
References
Timeline
Generic

Skye Louise Bennett

North Rothbury,NSW

Summary

Motivated, hard working and highly skilled Community Services Worker with over 15 years in the industry working in various roles such as Community Development, Case Management, Crisis Intervention, Emergency Relief, Mental Health, Disability, Aged Care, Child Protection and Outreach Services. Skilled in assessments, advocacy, referral and case management whilst focusing on delivering caring and compassionate individual support to a diverse range of clients. Identifying as an Aboriginal Person; passionate about social issues and bridging the gap within community.

Overview

30
30
years of professional experience

Work History

Disability Support Worker

MAIWEL Work Life Connect Program
Cessnock, NSW
03.2021 - 10.2021
  • Coordinating, implementing evaluating and supporting participants in MAIWELS Work Life Connect programs. Programs include - Cooking, Social and Community Access, Creative Arts, Music, Community Gardening, Mental Well being using the Person Centered Practice (PCP) model to enhance clients well being and choice.
  • Supporting clients with mild to complex disabilities, mental health and addiction issues with personal care, medications, appointments, accessing community, building skills, transport and socialising.
  • Working within clients National Disability Insurance Scheme (NDIS) and Person Centered Plans (PCP).
  • Up to date knowledge of best practice service delivery and working within this service model.
  • Working with clients and families to devise achievable Person Personal Plans and monitoring these plans regularly. Three month reviews (flexible) to measure and evaluate outcomes, expectations and amend plan if outcomes/clients needs change or plan is not achieving what it was set out to do.
  • Writing daily case notes.
  • Writing in clients communication books.
  • Assisting patients with self-administered medications and track any behaviours. Log this in clients medication and behaviour files.
  • Social support by transporting individuals to events and activities, in addition to medical appointments, shopping trips and holidays.
  • Assisting clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintaining clean personal areas and prepare healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provide high level of physical support by lifting, adjusting and moving clients manually or with authorised equipment.
  • Proficient in online case notes (in house system), Microsoft Office, emails.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.
  • SLES (School Leavers Employment Supports and DES (Disability Employment Services)
  • Centre based - 1:1 and groups,
  • Grants coordinator.

Disability Support Worker

Warrior Disability Services
Muswellbrook, NSW
09.2019 - 03.2021
  • Coordinating, implementing evaluating and supporting clients in Warrior Disability Services Day Programs include - Cooking, Social and Community Access, Creative Arts, Music, Sport, Community Gardening, Mental Well being using the Person Centered Practice (PCP) model to enhance clients well being and choice.
  • Supporting clients in gaining meaningful work experience and paid employment in the community (SLES and DES).
  • Supporting clients in various roles : SIL (Supported Independent Living) within group and family homes. Shifts include; AM, PM, days, overnights, centre work and family respite within Person Centered Practice (PCP) model to enhance clients wellbeing and choice.
  • Working within clients National Disability Insurance Scheme (NDIS) and Person Centered Plans (PCP).
  • Up to date knowledge of best practice service delivery and working within this service model.
  • Working with clients and families to devise achievable Person Personal Plans and monitoring these plans regularly. Three month reviews (flexible) to measure and evaluate outcomes, expectations and amend plan if outcomes/clients needs change or plan is not achieving what it was set out to do.
  • Writing daily case notes.
  • Writing in clients communication books.
  • Assisting patients with self-administered medications and track any behaviours. Log this in clients medication and behaviour files.
  • Social support by transporting individuals to events and activities, in addition to medical appointments, shopping trips and holidays.
  • Assisting clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Maintaining clean personal areas and prepare healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provide high level of physical support by lifting, adjusting and moving clients manually or with authorised equipment.
  • Proficient in online case notes (Care Master), Microsoft Office, emails.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Muswellbrook Neighbourhood Services Coordinator

Upper Hunter Community Services Inc
Muswellbrook, NSW
02.2014 - 08.2019
  • Coordinated Muswellbrook Neighbourhood Service Program within Family and Community Services (FaCS) funding guidelines and Upper Hunter Community Services (UHCS) vision, mission policy and procedures.
  • Community Development - Ensuring ALL individuals and community groups felt included, encouraging participation, valuing diversity and differences through coordinating, organising and facilitating quality programs, projects, support groups and events.
  • Community Consultation - Programs, projects, support groups and events are determined through community consultation, identifying individuals and community groups needs and aspirations, ensuring diversity is valued.
  • Events - Coordinated and ran many successful community free events in community.
  • Facilitation - Support groups, meetings and community consultations.
  • Partnerships - Partnering with other community organisations, councils, businesses to ensure best possible outcomes for individuals and community groups.
  • Appointments - Intake and assessment - Emergency Relief Appointments (ERP) for individuals and families - electricity, phone, fuel, medical and food assistance. Assessed and submitted No Interest Loans through No Interest Loans (NILS) scheme.
  • De-escalation - Proven ability to de-escalate situations and keep all parties calm whilst coming to mutual agreement. If this is not achievable using companies policy and procedures to terminate appointments.
  • Communications - Weekly radio segment talking everything "community", writing newspaper community piece. Social Media - administrator - Facebook page.
  • Reporting - Submitted bi-monthly service management reports and completed funding bodies online service reporting tool on time.
  • Front Counter - Filled in on front counter when required.
  • Outreach -Outreach coordinator at Hunter Park Family Centre (HPFC) when required.
  • Referral - Though knowledge on different referral processes and how to refer clients other services (internally and externally).
  • Meetings - Attended inter agency meeting, staff meetings and other meetings that are relevant to service.
  • Networking on regular basis with services, councils and organisations.
  • Writing and submitting many successful grant applications.
  • Writing extensive case notes whilst maintaining high level of confidentiality in all client cases, following strict guidelines and recommendations (unless mandatory report was needed to be written).
  • Client and Case management Software - Researched, trained and customised organisations client and case notes data entry software, CSM FLEX - Organisation historically used hand written medical cards.
  • Administration - emails, filing, understanding budgets.
  • Computer skills - confident and competent is all aspects of computer programs such as Microsoft Office, CSM FLEX, emails, social media.
  • Developing and maintaining professional relationships and networks with co-workers, management, clients, families, caregivers and key stakeholders.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Disability, Mental Health & Aged Care Support Worker

Quality Care Pty Ltd
Scone, NSW
11.2009 - 01.2014

Supervised Family & Community Services (FaCS) Access Worker

Quality Care Pty Ltd
Scone, NSW
09.2009 - 01.2014
  • Supervised children’s visits according to court orders or other relevant agreements.
  • Transported children to their supervised visits.
  • Supervised children's visits to ensure their safety at various locations.
  • Commitment to safety of children, young people and people with disability.
  • Ability to work with clients who display challenging and difficult behaviors.
  • Excellent communication, conflict resolution and negotiation skills.
  • Intervened when appropriate to ensure child safety and welfare and terminate visit when required.
  • Excellent observational and report writing skills.
  • Understanding of child protection and mandatory reporting requirements.
  • Developed and maintained professional relationships and networks with clients, families, caregivers and key stakeholders.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Disability Support Worker

Samaritans
Muswellbrook , NSW
02.2007 - 09.2009
  • Supported clients to participate appropriate activities and tasks including employment, in home support and community access.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs with assistance of client.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Provide 1:1 or small group training and support in response to individual client needs.
  • Up to date knowledge of best practice service delivery and working within this service model.
  • Work in accordance with medication administration policy, work health and safety procedures and client right’s policies including privacy and confidentiality.
  • Monitor safety and well-being of clients and report any concerns to supervisor.
  • Ensure completion of appropriate documentation including relevant information on support provided recorded in client notes and communication book.
  • Kept detailed daily logs with care actions, client behaviours and all incidents.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Mental Health Support Worker

New Horizons And Kaiyu (Samaritans)
Newcastle, NSW
10.2004 - 02.2007
  • Provided support to clients with personal care, living skills, transport, social activities, community access, medication and other support as required.
  • Developed and maintained professional relationships and networks with clients, families, caregivers and key stakeholders.
  • Sought out innovative ways to enhance client's journey such as beach excursions, culture cooking, armchair travel.
  • Guided and supported client to develop and enhance their wellbeing and independence.
  • Checked medication schedules and clients needs to ensure correct medication administration.
  • Up to date knowledge of best practice service delivery and working within this service model.
  • Completed and maintained appropriate documentation to required standards.
  • Monitored safety and well-being of clients and report any concerns to supervisor.
  • Kept detailed daily logs with care actions, client behaviors and all incidents.
  • Developed and maintained professional relationships and networks with clients, families, caregivers and key stakeholders.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Tourism/Admin/Customer Service/Hospitality Roles

Various Positions Australia, Canada And UK
Various, Various
01.1992 - 09.2004
  • Worked on various boats in Port Stephens and Sydney area as General Purpose Hand.
  • Worked in various tourism/admin/customer service and hospitality roles in Sydney, Port Stephens NSW, Newcastle NSW, Brisbane QLD, Canada and United Kingdom (UK).
  • Arranged travel arrangements for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening, research skills and understanding of travel budgets.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Created PowerPoint presentations for business development purposes.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business.
  • Worked in family General Store, Newsagent and Stocktaking Business.
  • Participated in proactive Health and Safety activities while performing all duties. Knowledge to notify immediate Supervisor of any Health and Safety risks or concerns.

Education

Bachelor of Science - Social Welfare

Bachelor of Social Science (Social Welfare)
Charles Sturt University, NSW

NDIS Worker Orientation Model

2020 - NDIS Quality And Safeguard Commission
Online NSW

Statement of Attainment - Assist With Medication

2020 - T.A.K Training (Allens Training)
Scone NSW

Statement of Attainment - First Aid

2019 - T.A.K Training (Allens Training)
Scone NSW

Statement of Attainment - Emergency Life Support

2019 - T.A.K Training (Allens Training)
Scone NSW

Statement of Attainment - CPR

2019 - T.A.K Training (Allens Training)
Scone NSW

Statement of Attainment - Mental Health First Aid

2018 - Highway To Well
Muswellbrook NSW

Disability Support Worker (DSW) Training

2007 - Samaritans Foundations
Newcastle NSW

Certificate IV in Mental Health

2004 - TAFE NSW
Newcastle NSW

Travel And Tourism

2002 - Flight Centre Training Academy
Sydney NSW

Certificate 1 in Marine Operations (General Purpose Hand)

1999 - TAFE NSW
Newcastle NSW

Bachelor of Social Science (Welfare)

1997 - The University of Newcastle
Newcastle, NSW

Bachelor of Business

1996 - The University Of Newcastle
Newcastle NSW

Higher School Certificate (HSC)

1995 - Whitebridge High School
Whitebridge, NSW

Certificate II - Business Administration

1994 - TAFE NSW
Belmont NSW

Skills

  • Developing, implementing, coordinating, evaluating Centre Based programs (groups/ 1:1)
  • Ability to work in variety of shifts - Community, centre, 1:1, groups, SIL, overnights, week days, weekends
  • Employment and training (SLES, DES and INHOUSE)
  • Medication administration and appointment management
  • Daily living assistance, transport and social support
  • Behaviour management and crisis intervention
  • Advocacy, referral and networking
  • Best Practice Model, NDIS and Person Centered Plan
  • Education and school leaver support (vocational goals and aspirations), transition
  • Work collaborative, creative and forward thinker
  • Documentation and program development
  • Emergency relief
  • Supervision and observation
  • Cultural awareness
  • Strong communication, admin and computer skills
  • Community consultation and development
  • People skills

Volunteering

  • Riding For The Disabled (RDA) - Raymond Terrace NSW - 2020 - Present Volunteer Horse Riding Assistant - Lead and Side Walker. Riding for the Disabled Association Australia (RDAA) provides opportunities for anyone with a disability to enjoy safe, healthy stimulating, therapeutic, horse-related activities.
  • Kurri Kurri Community Services (KKCS) - Kurri Kurri NSW - 2020 - Present Food Shack Volunteer - Assisting in Food Relief . The Food Shack provides members in the community the opportunity to obtain affordable household products and groceries they may not otherwise be able to buy.
  • Hunter Hands Of Hope (HHOH) - Cessnock NSW - 2020 - Present - Volunteer Assistant - Food prep, serving and having an open ear to anyone that would like a chat. Hunter Hands Of Hope aims to provide the homeless and vulnerable individuals and families nutritional meals, breakfast, snack packs, support and referrals to appropriate services.
  • Various Volunteering and Awareness Campaigns- Newcastle and the Hunter - 1995 - Present Volunteer - Organisations and charities include ; Animal Protection Awareness (RSPCA - Pawgust, Cupcake Day), Make- A-Wish- Foundation, Aged Care Campaigns( (Seniors Week, Elder Abuse), Perinatal Depression and Anxiety Awareness (Gidget Foundation -Bun In The Oven), Disability Campaigns (International Day of People with Disability), Suicide Awareness and Prevention (R U OK Day?, Out Of The Shadows), , Domestic and Family Violence Campaigns (White Ribbon Day, Community Candle Light Vigil), Mental Health Campaigns (Movember, Liptember, Odd Sock Day, Mental Health Month), Homelessness Campaigns (Vinnies Community Sleepout), Cancer Council (Relay for Life, Aust. Biggest Morning Tea, Daffodil Day), Child Protection and Awareness Campaigns (Bravehearts - White Balloon Day), LGBTQ+ Awareness Campaign (Wear It Purple Day), Bullying and Cyber Bullying Campaigns (Bullying No Way), Pony Club Scone NSW, Scone Football Club, Scone Equestrian Vaulting Club.

TRAINING

  • 2021 - MAIWEL Training - Supporting People To Stay Infection Free
  • 2021 - MAIWEL Training - Supported Decision Making
  • 2021 - MAIWEL Training - Recognising Restrictive Practice
  • 2021 - MAIWEL Training - Managing Incidents
  • 2021 - MAIWEL Training - Human Rights and You
  • 2021 - MAIWEL Training - NDIS Record Keeping
  • 2021 - MAIWEL Training - Indigenous Cultural Awareness
  • 2021 - MAIWEL Training - COVID 19 Training
  • 2019 – ACON – ACON Pride (LGBTI) Training
  • 2018 – ACOSS – 6 Steps To Resilience Training
  • 2018 - Gateway Family Service - Walk With Training
  • 2017 - Social Solutions – Bridges Out Of Poverty Training
  • 2017 - Lifeline Living Works – DV Alert - Domestic Violence Response Training
  • 2016 - The Harwood Institute For Public Innovation - Public Innovators Lab
  • 2015 – Lifeline - Accidental Counsellor Training
  • 2014 - Lifeline Living Works – ASIST Training
  • 2014 - Lifeline Living Works – Muswellbrook NSW - SafeTALK Training
  • 2013 - Food Safety First – Muswellbrook NSW - Food Handling Training
  • 2007 - Samaritans Foundations – Newcastle NSW - Disability Support Worker (DSW) Training

Career Highlights

  • Many career highlights and achievements spanning over one and a half decades in the Community Service Sector. The number one highlight and achievement is being an integral part of the Red Door Community Kitchen's (Muswellbrook LGA) Upper HUnter Community Services. Planning, operating and sustainability from the initial planning process (2013) to the Red Door Community Kitchen becoming its own entity as an Incorporated organisation. The Red Door Community Kitchen Inc aims to provide hearty home cooked meals, sense of belonging, promote access to services, participation in the wider community and engagement in meaningful and productive activities.
  • Other career highlights include : Community Cooking Group - MAIWEL,UHCS and Warrior Disability Services, Community ART and Craft Group - MAIWEL, Warrior Disability Services and UHCS, Music Groups - MAIWEL, Warrior Disability Services and UHCS, Supporting participants to complete TAFE and other studies - MAIWEL, Supporting participants in paid employment - MAIWEL and Warrior Disability Services, Animal Therapy - UHCS, Coffee and Lunch runs to local businesses - Warrior Disability Services, Pamphlet Drops - local real estate agents, Cinema Under The Stars - UHCS, Picnic In The Park - UHCS., Work for the Community (work for the dole) - Hunter Park Family Centre brighten up project Muswellbrook UHCS, National Tree Planting Day - Warrior Disability Services and Laughter Yoga - UHCS and Warrior Disability Services.

Checks

  • Working With Children Check ✔
  • Police Check ✔
  • National Disability Insurance Scheme (NDIS) Workers Check ✔

References

  • Melanie Power - Founder and CEO - The Mel Power. melaniepower@melaniepower.com - www.melaniepower.com - 0421025434
  • Debbie Smith - Community Services Manager. Quality Care - admin@qualitycare.com.au - www.qualitycare.com.au - 1300534431
  • Sue Milton - General Manager - Upper Hunter Community Services. smilton@bigpond.net.au - www.uhcs.org.au - 0419251328

Timeline

Disability Support Worker

MAIWEL Work Life Connect Program
03.2021 - 10.2021

Disability Support Worker

Warrior Disability Services
09.2019 - 03.2021

Muswellbrook Neighbourhood Services Coordinator

Upper Hunter Community Services Inc
02.2014 - 08.2019

Disability, Mental Health & Aged Care Support Worker

Quality Care Pty Ltd
11.2009 - 01.2014

Supervised Family & Community Services (FaCS) Access Worker

Quality Care Pty Ltd
09.2009 - 01.2014

Disability Support Worker

Samaritans
02.2007 - 09.2009

Mental Health Support Worker

New Horizons And Kaiyu (Samaritans)
10.2004 - 02.2007

Tourism/Admin/Customer Service/Hospitality Roles

Various Positions Australia, Canada And UK
01.1992 - 09.2004

Bachelor of Science - Social Welfare

Bachelor of Social Science (Social Welfare)

NDIS Worker Orientation Model

2020 - NDIS Quality And Safeguard Commission

Statement of Attainment - Assist With Medication

2020 - T.A.K Training (Allens Training)

Statement of Attainment - First Aid

2019 - T.A.K Training (Allens Training)

Statement of Attainment - Emergency Life Support

2019 - T.A.K Training (Allens Training)

Statement of Attainment - CPR

2019 - T.A.K Training (Allens Training)

Statement of Attainment - Mental Health First Aid

2018 - Highway To Well

Disability Support Worker (DSW) Training

2007 - Samaritans Foundations

Certificate IV in Mental Health

2004 - TAFE NSW

Travel And Tourism

2002 - Flight Centre Training Academy

Certificate 1 in Marine Operations (General Purpose Hand)

1999 - TAFE NSW

Bachelor of Social Science (Welfare)

1997 - The University of Newcastle

Bachelor of Business

1996 - The University Of Newcastle

Higher School Certificate (HSC)

1995 - Whitebridge High School

Certificate II - Business Administration

1994 - TAFE NSW

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Skye Louise Bennett