Summary
Overview
Work History
Education
Skills
Timeline
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Skyla Neels

Warilla ,NSW

Summary

Dynamic and results-driven Beauty Therapist and Hospitality Worker with a proven track record at Harlow Day Spa and Oh Dang Espresso. Excelled in client management and social media marketing, significantly enhancing customer satisfaction and salon reputation. Skilled in relationship building and teamwork, consistently delivering high-quality service and achieving sales goals.

Overview

3
3
years of professional experience

Work History

Beauty Therapist

Harlow Day Spa
11.2022 - Current
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Processed payments, entering sales in register for prompt customer service.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.

Hospitality Worker

Oh Dang Espresso
10.2021 - 11.2023
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
  • Acknowledged outstanding staff performance to boost morale.
  • Developed strong relationships with corporate clients leading to an increase in bookings for conferences and events at the property.
  • Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Maintained detailed records of guest preferences to provide personalized experiences during their stay.
  • Facilitated smooth communication between departments to address issues proactively rather than reactively.
  • Sourced quality vendors to consistently reach highest care standards.

Education

Illawarra Sport High
Berkeley

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly Professional
  • Negotiation
  • Works well independently
  • Social Media Marketing
  • Client management
  • Tech-Savvy
  • Clean Driving Record
  • Customer Service
  • Relationship Building
  • Customer Consultation
  • Sales expertise
  • Quality Assurance
  • Relationship building and management
  • Display arrangements
  • Organization and Multitasking
  • Team Collaboration
  • Social skills

Timeline

Beauty Therapist

Harlow Day Spa
11.2022 - Current

Hospitality Worker

Oh Dang Espresso
10.2021 - 11.2023

Illawarra Sport High

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Skyla Neels