Skyla Reynolds
Brisbane,QLD
Summary
Experienced and results-driven Services Attendant at Scentre Group, recognised for consistently enhancing customer experiences and driving improvements of key performance indicators. Demonstrates strong leadership capabilities, with proven success in overseeing operations during management absences, and mentoring new team members. Skilled in turnover reporting, team coordination, and delivering high services standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Services Attendant
Scentre Group
North Lakes, Qld
09.2021 - Current
- Deliver exceptional customer service across Concierge and Car Park operations, consistently enhancing the experience for both customers and retailers.
- Supported the management of Westfield Direct services, ensuring seamless order coordination and customer satisfaction.
- Assist the Retail Manager in finalising the monthly turnover report, maintaining accuracy and timeliness.
- Participate in 'Plan, Do, Review' meetings with Centre Management, providing insights and contributing to strategies that improve centre-wide KPI performance.
- Act as Services Manager during leadership absences, overseeing refund transactions, responding to customer feedback (including Google reviews), leading meetings, approving service quotes, and supporting the broader Services team.
- Lead the Car Park team during weekend shifts, ensuring smooth operations and effective team coordination.
- Contribute to the planning and execution of marketing activations, supporting engagement initiatives and campaign success.
- Provide turnover commentary in the Retail Manager’s absence, ensuring continuity in reporting and performance analysis.
- Shadow the Administration Manager during cash reconciliation processes to develop broader operational knowledge.
- Assist in onboarding and training new team members, promoting a strong service culture and operational consistency.
Education
Graduate
Albany Creek State High School
Brisbane, QLD11-2023
Skills
- Customer Service
- Conflict Resolution
- Stakeholder Engagement
- Operational Support
- Proficient in Microsoft Office
- Process Improvement
- Event Support and Coordination
- Inventory Coordination
- Multi-Tasking
- Attention to Detail
- WHS Awareness
- Mentorship
- Adaptability
- Cash Reconciliation
- Sales Reporting
- Refund Processing
- Team Leadership
- Schedule Management
- Data Analysis
- Employee Training
- Communication Skills
- Problem Solving
- KPI Monitoring
- Time Management
- Marketing Coordination
References
References available upon request.
Timeline
Services Attendant
Scentre Group
09.2021 - Current
Graduate
Albany Creek State High School
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