Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyla Smith

Ashtonfield,NSW

Summary

Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Labourer/office assistant

Townsville Plastering
01.2020 - 12.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Monitored security to help maintain equipment, data and information safety.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Lead Waitress

Hopscotch Ice Creamery
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.

Fast Food Worker

Mediterranean Fish And Burger Bar
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.

Arcade Attendant

Timezone
10.2022 - 03.2023
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
  • Operated point of sale terminal to complete customer transactions.
  • Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.

Education

High School Diploma -

Edmund Rice Flexible Learning Centre
Townsville, QLD

Certificate II of Business - Buisness

TAFE Queensland - Pimlico
Townsville, QLD

Skills

  • Time Management
  • POS Transactions
  • Available Nights, Weekends and Holidays
  • Telephone Answering
  • Positive Customer Engagement
  • Complex Problem-Solving
  • Excellent Written and Verbal Communication
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Multitasking Abilities
  • Attention to Detail

Timeline

Arcade Attendant

Timezone
10.2022 - 03.2023

Labourer/office assistant

Townsville Plastering
01.2020 - 12.2020

Lead Waitress

Hopscotch Ice Creamery

Fast Food Worker

Mediterranean Fish And Burger Bar

High School Diploma -

Edmund Rice Flexible Learning Centre

Certificate II of Business - Buisness

TAFE Queensland - Pimlico
Skyla Smith