Skyla Smith
Ashtonfield,NSW
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Labourer/office assistant
Townsville Plastering
01.2020 - 12.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Lead Waitress
Hopscotch Ice Creamery
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Fast Food Worker
Mediterranean Fish And Burger Bar
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
Arcade Attendant
Timezone
10.2022 - 03.2023
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Operated point of sale terminal to complete customer transactions.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
Education
High School Diploma -
Edmund Rice Flexible Learning Centre
Townsville, QLDCertificate II of Business - Buisness
TAFE Queensland - Pimlico
Townsville, QLDSkills
- Time Management
- POS Transactions
- Available Nights, Weekends and Holidays
- Telephone Answering
- Positive Customer Engagement
- Complex Problem-Solving
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Multitasking Abilities
- Attention to Detail
Timeline
Arcade Attendant
Timezone
10.2022 - 03.2023
Labourer/office assistant
Townsville Plastering
01.2020 - 12.2020
Lead Waitress
Hopscotch Ice Creamery
Fast Food Worker
Mediterranean Fish And Burger Bar
High School Diploma -
Edmund Rice Flexible Learning Centre
Certificate II of Business - Buisness
TAFE Queensland - Pimlico