Skyler Ellis
Sydney,NSW
Summary
Passionate and driven multi-faceted professional oriented toward client development, enriched by experience in performing and psychology studies. Known for exceptional interpersonal skills, honed through diverse roles as team-building events host, client service and event management, retail experience and trivia host. Skilled in engaging and connecting with individuals from various backgrounds, utilising active listening, empathy and effective communication techniques. Proven ability to manage complex logistics, coordinate events and deliver memorable customer service experiences. With a passion for understanding human behaviour and a commitment to making people feel optimistic, I am eager to leverage my unique skill-set and enthusiasm to excel as a Campus Assistant Services Officer at UTS.
Overview
8
8
years of professional experience
Work History
Team-Building Event Host
Great Race Australia
02.2016 - Current
- Host team-building events for diverse groups of 10-300+ participants, emphasizing competitive fun while promoting collaboration, teamwork, and respect.
- Deliver exceptional public speaking, effectively explaining event details, challenges, and goals with a balance of humour and clarity.
- Memorize and convey a vast catalogue of event types, challenges, and team-building theories, tailoring speeches instantly to align with client objectives, company ethos, and participant characteristics.
- Foster individual relationships with clients and participants with active listening, humour, and professionalism throughout the event.
- Manage event logistics to ensure smooth execution and client satisfaction, including timing, staff coordination, participant orientation, and venue bookings.
- Supervise up to 8 staff members, providing pre-event briefings, training sessions, and ensuring efficient event timing and accuracy.
- Demonstrate exceptional improvisational and problem-solving skills in dynamic, fast-paced environments, swiftly addressing unexpected logistical or participant issues.
- Produce comprehensive event reports detailing issues, client feedback, and suggestions for future event enhancements.
Client Services and Event Management
Great Race Australia
06.2020 - 03.2024
- Serve as the primary point of contact for diverse client base (private, educational, corporate), maintaining frequent communication via phone, email, and virtual meetings, employing active listening and empathy throughout the client journey.
- Demonstrate in-depth product knowledge to offer tailored team-building activities aligned with client aims and objectives, ensuring unique and engaging event experiences.
- Manage and coordinate customized events for 10–300+ participants, overseeing design, venue bookings, council permits, staffing arrangements, and challenge customization.
- Coordinate with external venue function managers to ensure seamless execution of floorplans and AV technical requirements.
- Cultivate client relationships throughout event organization, addressing issues with practical and achievable solutions, demonstrating care, empathy, and optimism.
- Collaborate with internal team of design, operations, hosting, and directorial staff to deliver quality events tailored to each client's needs.
- Liaise with external stakeholders including corporate senior management, school boards, and private groups, providing information and support.
- Conduct post-event feedback evaluations, identify areas for improvement, and collaborate with internal staff to enhance future performances.
- Follow up with clients to nurture relationships and coordinate future events, demonstrating commitment to client satisfaction and retention.
- Manage sensitive financial details, including invoicing, quotes, and payment processing, ensuring accuracy and compliance with company policies.
- Maintain detailed records of clients, tasks, logistical details, and product offerings with precision and accuracy.
- Quickly learn and apply dynamic product and logistical knowledge, demonstrating adaptability and efficiency.
- Take initiative in client check-ins, event planning, and team-building research, showing self-motivation and proactive approach.
- Successfully schedule and manage strict deadlines for duties and tasks leading up to events.
- Plan, research, and write website content to engage readers in team-building theory and event offerings.
- Utilize various online software tools efficiently to support event planning and client communication.
Trivia Host
Trivia Mafia
02.2018 - Current
- Host weekly pub trivia events, creating a lively and engaging atmosphere for participants.
- Establish an approachable and charismatic presence, ensuring every participant feels comfortable interacting directly.
- Cultivate interpersonal relationships with regular attendees to enhance product quality and venue enjoyment.
- Manage event logistics, including set-up, audio equipment, and coordination with venue staff.
- Facilitate team interactions, encouraging friendly competition to promote camaraderie and respect among participants.
- Utilize effective communication skills, engaging patrons with precision and humour.
- Navigate venue time requirements to ensure the smooth running of the event.
- Respond promptly to technical issues and resolve disputes with warmth and composure.
Retail Assistant
Incu
12.2021 - 12.2022
- Provide exceptional customer service, assisting with product inquiries, sizing, and styling recommendations.
- Maintain cleanliness and organization of store environment, including merchandise displays and fitting rooms.
- Process transactions accurately using POS systems, handling cash and credit card payments.
- Contribute to inventory management tasks such as restocking shelves, conducting stocktakes, and processing deliveries.
- Collaborate with team members to achieve sales targets, fostering a positive work culture.
- Stay updated on product knowledge and brand information to effectively communicate product features to customers.
- Handle customer inquiries promptly and professionally, resolving issues to ensure customer satisfaction.
Education
Graduate Diploma - Psychology
University of New South Wales
Sydney, NSW08.2024
Bachelor of Arts - Acting
National Institute of Dramatic Art
Kensington, NSW12.2014
Skills
- Communication and interpersonal skills
- Engagement and connection with diverse backgrounds and perspectives
- Conflict management and problem solving
- Software and computer proficiency
- Organisational skill and attention to detail
- Handling time and directional pressure
- Team work and collaboration
- Event hosting and public speaking
References
- Brett Blewitt – Great Race Australia (Director) – 0415 164 218 – brett@greatrace.com.au
- Charlotte Cashion – Incu (Store Manager) – 0408 316 066 – charlotte.cashion@gmail.com
Timeline
Retail Assistant
Incu
12.2021 - 12.2022
Client Services and Event Management
Great Race Australia
06.2020 - 03.2024
Trivia Host
Trivia Mafia
02.2018 - Current
Team-Building Event Host
Great Race Australia
02.2016 - Current
Graduate Diploma - Psychology
University of New South Wales
Bachelor of Arts - Acting
National Institute of Dramatic Art
Similar Profiles
Gurman Preet SinghGurman Preet Singh
Sustainability Performance Analyst at Great Forest AustraliaSustainability Performance Analyst at Great Forest Australia
Brynn RaceBrynn Race
Business Owner at Karen Race/Brynn RaceBusiness Owner at Karen Race/Brynn Race
Niekelle Bloomfield-HunterNiekelle Bloomfield-Hunter
Data Science Research Intern at Rutgers University, Center for Politics and RaceData Science Research Intern at Rutgers University, Center for Politics and Race