Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sarah Lansdowne

Ripley

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Poised and pragmatic professional transitioning to internal health and safety position. Effective communicator with desire to assist and help people.

Overview

12
12
years of professional experience

Work History

Safety Champion

Cash Converters
11.2023 - Current
  • Champion Health Safety and Wellbeing policy by promoting and maintaining high standards while demonstrating behaviours in line with the commitment to this policy.
  • Comply with all WHS policies and procedures, work safely and always set a good example.
  • Report all incidents, near misses and hazards in relevant systems (PowerAps, Protecht etc.)
  • Provide feedback and input on relevant WHS policies, procedures and initiatives and promote these throughout your teams.
  • Attend monthly online or face to face Safety Champion meetings and ensure all tasks and corrective actions are completed.

Department Manager

Cash Converters
03.2012 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Secondary School Graduate -

St Augustine’s College
Springfield, QLD

Cash Converters Corporate Internal Proficiencies

Cert III - BSB30120-BUSADM Certificate III in Business Admin

Queensland Tafe - Currently Studying
09.2024

10794NAT Course in Community Justice Services - Justice of The Peace (Qualified)

Queensland Tafe
10.2023

Skills

  • Staff Management
  • Sales and Marketing
  • Issue Resolution
  • Customer Service
  • Employee Scheduling
  • Time Management
  • Compliance Requirements
  • Sales Goals
  • Loan Processing
  • Pricing Structures
  • Legal Compliance
  • Online Store Management

Additional Information

Proficient in Microsoft Office, Excel, Teams, Power Apps, Power BI, Sharepoint & Protecht


References available on request

Timeline

Safety Champion

Cash Converters
11.2023 - Current

Department Manager

Cash Converters
03.2012 - Current

Secondary School Graduate -

St Augustine’s College

Cash Converters Corporate Internal Proficiencies

Cert III - BSB30120-BUSADM Certificate III in Business Admin

Queensland Tafe - Currently Studying

10794NAT Course in Community Justice Services - Justice of The Peace (Qualified)

Queensland Tafe

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Sarah Lansdowne