Salim Zaid
Sydney,NSW
Summary
Experienced professional with a demonstrated history of working in the Telecommunications industry. Skilled in Communication, Public Speaking, Management, Networking as well as Customer support services. Currently undergoing a dual Masters in Information Technology and Commerce.
Overview
3
3
years of professional experience
Work History
Operations Engineer | NOC
Nayatel
12.2021 - 09.2022
- Transferred to NOC (Network Operations Centre) from TAC on the basis of good track record
- Provided support to SLA*** and FTTT/FTTS
- Using diversified tools to monitor performance and capability of computer systems
- Working to triage or troubleshoot issues within their defined areas
- Tracking and documenting all defects and resolutions in detail through designated ticketing system
- Classifying and escalating incident issues to management, other IT resources Monitoring
- Event Management
- Involved in both proactive and reactive monitoring of technology systems
Network Support Engineer | TAC
Nayatel
07.2021 - 12.2021
- Deployed at Technical Assistance Centre
- Acquired detailed knowledge regarding NAYAtel's infrastructure and its services
- Provided assistance regarding customer's technical related queries via call
- Managed over 100 customer calls per day
- Basic level troubleshooting regarding Nayatel's FTTH (Triple play) services
- Customer support via text platforms such as Emails and Forums
- Basic troubleshooting of PPPoE services
- Configuration/Troubleshooting with regards to port forwarding, NAT and Multi-NAT on router
- Drove customer escalations to resolution by engaging directly with clients.
Project Management Trainee
Oil & Gas Development Company Ltd.
01.2021 - 12.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Enhanced team performance by implementing effective communication strategies within the group.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Intern
Schlumberger
08.2019 - 09.2019
- Participated in an internship program with Schlumberger Seaco Inc in the Wireline Department
- Completed various tasks related to WL operations
Education
Dual Masters - Information Technology & Commerce
UNSW
Sydney, NSW12.2025
Diploma of Education, Level 7 - Project Management
OTHM
06.2021
Bachelor of Science - Telecommunication Engineering
National University of Sciences And Technology
Islamabad07.2020
Skills
- Supervision & Leadership
- Good Work Ethic
- People Skills
- Fluent in English - ILETS 8 band
- Team Mentorship
- Stakeholder Updates
- Managing Multiple Projects
- Customer Relationship Management
- Organizational Skills
- Microsoft Office
- Customer Retention
Accomplishments
- Received International student award from UNSW
- Was rewarded FTP (Fast track promotion) in April 2022
- Best Customer Service awards (Multiple)
- Idea initiative awards (Multiple)
- Star trainee award
- General secretary - Society of Communications - MCS, NUST (2020)
- President - Sports Society - MCS, NUST (2019)
- Vice president - Debating Society - MCS, NUST (2018)
Timeline
Operations Engineer | NOC
Nayatel
12.2021 - 09.2022
Network Support Engineer | TAC
Nayatel
07.2021 - 12.2021
Project Management Trainee
Oil & Gas Development Company Ltd.
01.2021 - 12.2021
Intern
Schlumberger
08.2019 - 09.2019
Dual Masters - Information Technology & Commerce
UNSW
Diploma of Education, Level 7 - Project Management
OTHM
Bachelor of Science - Telecommunication Engineering
National University of Sciences And Technology
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