Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic

Slivo SLIVO

Sydney,NSW

Summary

Accomplished Team Manager with a proven track record at Woolworths Group, enhancing team productivity and customer satisfaction through expert staff training and superior customer service. Skilled in data entry and adept at fostering staff development, I excel in high-pressure environments, significantly improving team collaboration and conflict resolution. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

6
6
years of professional experience

Work History

Team Manager

Woolworths Group
10.2020 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Paradise Charcoal Chicken
01.2018 - 10.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

Education

University Certificate in Workforce Essentials (UC - Law Enforcement

Charles Sturt University
Sydney, NSW
06.2023

High School Diploma -

St Bishoy
Sydney, NSW
09.2022

Skills

  • Team Leadership
  • Staff Training
  • Customer Service
  • Team Development
  • Data Entry
  • Customer Relations
  • Call center experience

Languages

Arabic
Native or Bilingual

REFERENCES

Miss Hannah  Charles

Department manager

217 Railway Terrace, Schofield NSW 2762

Email: hannah_charles_@hotmail.com

Contact: 0426818850


Mr. Evan Essa

Woolworth store Manager

217 Railway Terrace, Schofield NSW 2762

Email: Evan.essa@stores.woowlorths.com.au

Contact: 043516596

Timeline

Team Manager

Woolworths Group
10.2020 - Current

Customer Service Representative

Paradise Charcoal Chicken
01.2018 - 10.2020

University Certificate in Workforce Essentials (UC - Law Enforcement

Charles Sturt University

High School Diploma -

St Bishoy

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Slivo SLIVO