Overview
Work History
Skills
Languages
Timeline
Generic

Sandra Zhu

Oatley

Overview

8
8
years of professional experience

Work History

Part Time Sales Assistant

POP MART
01.2025 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Full Time Sales Assistant

MEEQ
02.2024 - 12.2024
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Part Time Sales Associate

GENTLE MONSTER
10.2023 - 02.2024
  • Provided detailed product knowledge to customers.
  • Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
  • Conducted research on current trends in luxury fashion industry.

Pop-up Store Supervisor

National Geographic
05.2023 - 09.2023
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Pop-up Store Supervisor

POP MART
10.2022 - 01.2023
  • Dealt with customer complaints and rectified product and service issues.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Stayed up to date on product trends and customer needs.

Host

Mecca
05.2021 - 10.2022
  • Responded to customer inquiries by phone, email and in person.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.

Apparel Sales Team Member

Kmart
10.2019 - 09.2020
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Fielded customer questions to provide information about products, availability and pricing.

Barista

Chatime
08.2018 - 10.2019
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Used cash registers and POS systems to request and record customer orders and compute bills.

Tutor

Kumon
03.2017 - 07.2019
  • Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve goals.
  • Assisted children with daily homework tasks by uncovering and removing obstacles to success.
  • Measured outcomes and progress of students using benchmark assessments.

Skills

  • Efficient communication skills
  • Creative Problem Solving
  • Adaptability in different environments
  • Multitasking and Organization
  • Cleaning and Sanitizing
  • Cash handling
  • Opening and closing procedures
  • Store Merchandising
  • Stock management

Languages

Chinese (Mandarin)
Professional Working

Timeline

Part Time Sales Assistant

POP MART
01.2025 - Current

Full Time Sales Assistant

MEEQ
02.2024 - 12.2024

Part Time Sales Associate

GENTLE MONSTER
10.2023 - 02.2024

Pop-up Store Supervisor

National Geographic
05.2023 - 09.2023

Pop-up Store Supervisor

POP MART
10.2022 - 01.2023

Host

Mecca
05.2021 - 10.2022

Apparel Sales Team Member

Kmart
10.2019 - 09.2020

Barista

Chatime
08.2018 - 10.2019

Tutor

Kumon
03.2017 - 07.2019

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Sandra Zhu