Sandra Zhu
Oatley
Overview
8
8
years of professional experience
Work History
Part Time Sales Assistant
POP MART
01.2025 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Full Time Sales Assistant
MEEQ
02.2024 - 12.2024
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Part Time Sales Associate
GENTLE MONSTER
10.2023 - 02.2024
- Provided detailed product knowledge to customers.
- Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
- Conducted research on current trends in luxury fashion industry.
Pop-up Store Supervisor
National Geographic
05.2023 - 09.2023
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Resolved customer inquiries and complaints requiring management-level escalation.
Pop-up Store Supervisor
POP MART
10.2022 - 01.2023
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Stayed up to date on product trends and customer needs.
Host
Mecca
05.2021 - 10.2022
- Responded to customer inquiries by phone, email and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
Apparel Sales Team Member
Kmart
10.2019 - 09.2020
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Fielded customer questions to provide information about products, availability and pricing.
Barista
Chatime
08.2018 - 10.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Tutor
Kumon
03.2017 - 07.2019
- Tracked learning progress in order to identify opportunities to enhance tutoring methods and help students achieve goals.
- Assisted children with daily homework tasks by uncovering and removing obstacles to success.
- Measured outcomes and progress of students using benchmark assessments.
Skills
- Efficient communication skills
- Creative Problem Solving
- Adaptability in different environments
- Multitasking and Organization
- Cleaning and Sanitizing
- Cash handling
- Opening and closing procedures
- Store Merchandising
- Stock management
Languages
Chinese (Mandarin)
Professional Working
Timeline
Part Time Sales Assistant
POP MART
01.2025 - Current
Full Time Sales Assistant
MEEQ
02.2024 - 12.2024
Part Time Sales Associate
GENTLE MONSTER
10.2023 - 02.2024
Pop-up Store Supervisor
National Geographic
05.2023 - 09.2023
Pop-up Store Supervisor
POP MART
10.2022 - 01.2023
Host
Mecca
05.2021 - 10.2022
Apparel Sales Team Member
Kmart
10.2019 - 09.2020
Barista
Chatime
08.2018 - 10.2019
Tutor
Kumon
03.2017 - 07.2019