SMADY M.

• Onboarded, Developed and maintained relationships with B2B customers (Woolworths, Coles, Mayer, Westfield, Amazon, and freedom) to uncover revenue growth opportunities while delivering excellent customer experience.
• Established and maintained profitable partnerships with key freight providers and suppliers including Maersk and Gefco through strategic networking and negotiation, securing cost savings for the business.
• Led and facilitated customers and suppliers onboarding across the finance, IT, and operations departments.
• Managed inbound and outbound logistics, ensuring smooth coordination, customs compliance, and timely communication.
• Analyzed historical data to implement improved mechanisms that streamlined supply chain processes, resulting in exceptional customer service and cost saving.

Key Successes:

• Partnered with clients such as Mayer to develop and implement event submission programs, increasing our product sales by an average of 22%.
• Created and implemented new smart forms to streamline the sales pipeline and expedite the listing of ABM products, reducing the average time from weeks to 2 days.
• Led the consolidation of $15M worth of stock from three warehouses into a new warehouse within two months, reducing project costs by 10% and improving operational efficiency.

• Managed the daily operations of a local fleet serving metro and regional areas across multiple states, with a focus on continuous improvement and maximum truck optimization.
• Worked closely with transport managers to ensure that all orders were fulfilled and loaded in compliance with safety standards and agreed-upon schedules.
• Maintained compliance with road transport and safety regulations across various states, while ensuring that schedules were adhered to and met.

Key Successes:

• Facilitated the successful go-live of the SAP TMS project, which modernized outdated system apps across all states, streamlining internal communications, enhancing customer satisfaction by 12%, and decreasing delivery time.
• Received "Good Team Player" award for consistently demonstrating teamwork and collaboration, resulting in a increase in team operational performance.
• Led a team of 4 specialists to implement a new resource allocation mechanism, increasing velocity and efficiency by 17% and reducing overall business supply chain expense by 8%.

• Managed inbound and outbound Logistics, ensuring smooth coordination, customs compliance, and timely communication.
• Developed and implemented standards for measuring KPIs, ensuring the success and efficiency of business development operations.
• Onboarded and Managed international vendors from ANZ, APJ, USA, and Europe, providing training on TJX policies, procedures, and government agency requirements, ensuring compliance and reducing risk
• Leveraged freight forwarders' data to optimize logistics and supply chain efficiency, reducing shipping costs and ensuring timely delivery of orders to TJX stores worldwide.

Key Successes:

• Developed and implemented a macro-based email reminder system for international vendors, which improved vendor performance by 70%, resulting in a 300k increase above the average sales.
• Conducted in-depth analysis and studies of TJX reports, data, processes, and procedures to identify areas for improvement, leading to a 15% increase in customer retention.
• Developed vendor training and onboarding manuals from scratch for TJX compliance and shipping procedures, which improved the global buying team's workflow and reduced lead time by 55%.
• Implemented new data gathering techniques to consolidate data from multiple sources into a single global report, providing upper management and TJX buyers with enhanced visibility and decision-making support.

• Managed CRM pipeline, developed sharp customer presentations organized events and sales activities.
• Supported all sales team activities, playing a key role in achieving quarterly and annual goals.
• Ensured cross-functional communication and alignment by sharing sales and marketing information with other departments, improving customer service and increasing sales.

Key Successes:

• Consistently exceeded sales goals by 15% or more, using a variety of sales techniques to generate and qualify leads and build strong relationships with customers.
• Named "Highest Achiever" for generating and qualifying leads using a variety of prospecting techniques, including cold calling, email campaigns, and social selling, and for building strong relationships with customers and developing a deep understanding of their needs.
• Generated $5K MRR in new monthly recurring revenue through a combination of lead generation outreach, and account management.