Summary
Overview
Work History
Education
Skills
Timeline
Generic

Smanpreet Singh Dhaliwal

Melbourne,VIC

Summary

Seasoned Truck Operator with comprehensive knowledge of transportation regulations and efficient route planning. Notable strengths include mechanical acumen, safety management, logistics coordination, and customer service skills. Have made significant contributions in previous roles by optimizing delivery schedules resulting in improved operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Uber Driver

UBER
Victoria, VIC
09.2017 - Current
  • Greeted customers and provided them with information about the rideshare service.
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Navigated routes using GPS systems for efficient delivery of passengers.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Responded to customer inquiries in a timely manner via phone or text message.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
  • Assisted customers with setting up mobile payment methods for rideshare services.
  • Displayed excellent time management skills by arriving at pickup locations early or on time.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Used discretion when accepting cash payments from customers as needed.
  • Followed company protocols regarding cancellations, refunds, and other requests from customers.
  • Calculated fares based on current rates set by the rideshare company.
  • Continuously monitored traffic conditions in order to select optimal route for passenger destination.
  • Drove passengers from pick-up points to deliver to destination.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Used advanced driving techniques to better improve time management and safety.
  • Notified customers of delays to decrease calls to support.
  • Provided excellent customer service, including assistance with luggage and answering queries about the local area.
  • Participated in ongoing training to improve driving and customer service skills.
  • Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
  • Followed safety regulations and state laws governing vehicle operation.
  • Inspected vehicle and personally handled routine upkeep.
  • Completed accident reports and delivered to supervisor.

Truck Operator

Frieght max
Tullamarine, vic
03.2021 - 09.2024
  • Maintained accurate records of shipments, including weight, contents, and destination.
  • Followed all applicable laws and regulations governing the transportation of hazardous materials.
  • Communicated with dispatchers via two-way radio or cellular phone regarding delivery instructions.
  • Performed minor repairs on vehicles such as changing tires and checking fluid levels.
  • Inspected truck before and after each trip to ensure proper functioning of brakes, lights, wipers, horn and other safety equipment.
  • Ensured that cargo was properly secured in order to prevent shifting during transit.
  • Adhered to company policies for safe driving practices, vehicle maintenance, log books and paperwork completion.
  • Delivered goods on time within designated route parameters while maintaining a high level of customer service.
  • Responded promptly to traffic delays or detours due to construction or accidents.
  • Verified accuracy of shipping documents prior to departure from terminal or customer site.
  • Communicated regularly with dispatch personnel about load status updates.
  • Reported any mechanical problems encountered during trips immediately upon return to terminal.
  • Maneuvered vehicles into loading or unloading positions following appropriate safety procedures.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Processed shipment documents neatly and efficiently for each load.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Obtained signatures needed to complete and process paperwork.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.

Education

High School Diploma -

Diploma in Mechanical Engineering
India Punjab
09-2014

Skills

  • Route planning expertise
  • Regulatory compliance understanding
  • Stress management techniques
  • Problem-solving capabilities
  • Logbook Maintenance
  • Hazardous Materials Handling
  • Document Management
  • Delivery Scheduling
  • Route Management
  • Materials Transport
  • Safe Driving Practices
  • Load security
  • Vehicle Maintenance
  • Route Planning
  • Planning ability
  • Accurate record keeping
  • Logistics Planning
  • Efficient trip planner
  • Strong Work Ethic
  • Customer-Oriented
  • Mechanical Knowledge
  • Dependable and reliable
  • Courteous and polite demeanor

Timeline

Truck Operator

Frieght max
03.2021 - 09.2024

Uber Driver

UBER
09.2017 - Current

High School Diploma -

Diploma in Mechanical Engineering

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Smanpreet Singh Dhaliwal