SMART COMMERCIAL SERVICES
Mawson Lakes,SA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team players with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professionals well-versed in routine and deep cleaning procedures for diverse needs. Our Company has experience in cleaning commercial spaces and managing team of twenty three cleaners. Oversees cleaning buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Owner/Operator
SMART COMMERCIAL SERVICES
08.2020 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Monitored staff performance, providing final-say assessment over inquiries.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Staff Scheduling
- Department Coordination
- Employee Evaluations
- Cleaning Practices
- Task Assignment
- Ordering Cleaning Supplies
- Performance Improvements
- Cleaning and Sanitation
- Customer Service
- Regulatory Compliance
- Payroll Administration
- Document Control
- Supply Inventory Management
- Quality Assurance Controls
- Health and Safety Compliance
- Invoice Processing
- Budget Administration
- Customer Relationship Management
- Quality Assurance
- Quality Improvements
- Training and Mentoring
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Limited Working
Owner/ Director
MAULIK PATEL
Timeline
Owner/Operator
SMART COMMERCIAL SERVICES
08.2020 - Current
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