SMIT HANSALIYA
Kitchener,ON
Summary
Dedicated Automobile Engineer with a proven track record as a Body Shop Advisor, Technical Advisor, and Service Advisor. Seeking a challenging role to leverage my expertise in enhancing vehicle performance, ensuring customer satisfaction, and implementing innovative solutions in a dynamic automotive environment. Committed to delivering excellence in engineering and customer service.
Overview
7
7
years of professional experience
Work History
Body Shop Advisor
Maruti Suzuki Service Station
06.2023 - 11.2023
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Managed inventory effectively, maintaining adequate stock levels for commonly used repair parts.
- Conducted regular safety inspections within the facility, ensuring compliance with industry standards and regulations.
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Oversaw quality control measures throughout the repair process, guaranteeing consistent results meeting or exceeding expectations.
Service Advisor
Maruti Suzuki Service Station
01.2022 - 10.2022
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Technical Advisor
Ashok Leyland Service Station
06.2020 - 01.2022
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Streamlined business processes for increased efficiency through the implementation of advanced technology solutions.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly setbacks.
- Promoted adherence to industry standards and best practices within the organization, elevating overall operational excellence.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost-effective pricing structures.
- Conducted regular audits for compliance with relevant regulatory requirements, minimizing exposure to fines or penalties resulting from noncompliance.
- Assessed client needs, devising tailored solutions that aligned with their unique objectives and constraints.
Engineering Trainee
Ford Service Station
06.2016 - 11.2016
- Collaborated with senior engineers to create detailed project plans, ensuring timely completion of tasks.
- Assisted in designing and developing automation systems, resulting in streamlined production lines.
- Developed strong working relationships with vendors and suppliers, ensuring efficient procurement of necessary components for projects.
- Assisted maintenance personnel with complex troubleshooting.
- Supported Engineering and Maintenance departments with training and technical support.
Education
Post Graduate Certificate - Project Management
Conestoga College
Waterloo, Ontario - N2J 2W208.2024
Bachelor of Engineering - Automotive Engineering
Marwadi University
Rajkot, Gujarat - 36000308.2020
Diploma of Engineering - Automotive Engineering
Atmiya University
Rajkot, Gujarat - 36000506.2017
Skills
- MS Office
- AUTOCAD
- Automotive Knowledge
- Professionalism
- Cost Estimation
- Computer Proficiency
- Quality Control
- Inventory Management
- Decision Making
- Detail Orientation
- Organizational Skills
- Customer Service Excellence
- Time Management
- Vehicle Inspection
- Insurance Procedures
- Problem Solving
Projects
Final Year Project: Capacitor-Powered Vehicle
Developed a groundbreaking project for my Bachelor's in Engineering, focused on designing a vehicle exclusively powered by rechargeable capacitors, eliminating the need for traditional batteries. The innovation lies in the utilization of capacitors as the primary energy source, showcasing a sustainable and efficient approach to vehicular power systems.
Second & Third Year Project: Electric Vehicle
Successfully undertook a project focused on electric vehicles. The project involved developing a system where the vehicle's battery could be charged while in motion, utilizing a tram for assistance.
Timeline
Body Shop Advisor
Maruti Suzuki Service Station
06.2023 - 11.2023
Service Advisor
Maruti Suzuki Service Station
01.2022 - 10.2022
Technical Advisor
Ashok Leyland Service Station
06.2020 - 01.2022
Engineering Trainee
Ford Service Station
06.2016 - 11.2016
Post Graduate Certificate - Project Management
Conestoga College
Bachelor of Engineering - Automotive Engineering
Marwadi University
Diploma of Engineering - Automotive Engineering
Atmiya University
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