Summary
Overview
Work History
Education
Skills
Timeline
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Smit Patel

Sydney,NSW

Summary

Driven QA Engineer and Customer Service Representative with a proven track record at JigNect Technology and Coles Supermarket. Excelled in enhancing customer satisfaction and product quality through effective problem-solving and communication. Skilled in team development and customer education, achieving significant improvements in product conformity and service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Coles Supermarket
03.2024 - Current
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

QA Engineer

JigNect Technology
01.2023 - 12.2023
  • Coordinated with quality control staff to complete inspections.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Supported quality team members during corrective action updates.
  • Contributed to root cause analysis to determine core reason for failures and errors.

Education

Master of Science - Cyber Security

University of Technology Sydney
Sydney, NSW
12.2025

Skills

  • Good Communication skill
  • Problem solving ability
  • Product Knowledge
  • Team Development
  • Customer Education

Timeline

Customer Service Representative

Coles Supermarket
03.2024 - Current

QA Engineer

JigNect Technology
01.2023 - 12.2023

Master of Science - Cyber Security

University of Technology Sydney

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Smit Patel