Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Smita Yadav

Sydney,NSW

Summary

Adaptable assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Medina Property Services Pty Ltd
03.2022 - Current
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Assisted customers in making reservations over the phone and online.
  • Provided customer service to ensure guest satisfaction.
  • Maintained a friendly environment to encourage repeat business from customers.
  • Resolved customer complaints in a professional manner.

Marketing Assistant

Orchids Private Limited
Kathmandu, Nepal
09.2018 - 11.2020
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Assisted with the development and implementation of marketing campaigns.
  • Developed and maintained relationships with key stakeholders in the industry.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.

Education

BBA - Business Adminstration

Apex College
Kathmandu, Nepal
11.2019

Skills

  • Mail Sorting
  • Customer Reservations
  • Call Control
  • Issue Resolution
  • Positive and Professional
  • Customer Relationship Management (CRM)
  • Multi-Task Management

Accomplishments

  • Treasure Hunter: Two times winner for making highest reservation.

Languages

English
Professional
Nepali
Professional
Hindi
Professional
Bhojpuri
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

Medina Property Services Pty Ltd
03.2022 - Current

Marketing Assistant

Orchids Private Limited
09.2018 - 11.2020

BBA - Business Adminstration

Apex College

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Smita Yadav