Smiti Behal
Sydney,Australia
Summary
Compassionate social worker with extensive expertise in addressing entrenched conflicts and mental health challenges affecting marginalized families. Skilled in providing support and guidance to children and their families, dedicated to making a positive impact on their lives. Deep understanding of the unique needs of these individuals, committed to fostering resilience and empowering them to overcome adversity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Children’s Contact Supervisor
Relationships Australia NSW
02.2024 - Current
- Interviewing and assessing families for risk and suitability to access Children's Contact Service in accordance with organizational policies, procedures and guidelines
- Facilitating engagement between children (and young people) and their Spends Time With parent/carer (e.g., initiating and sustaining play activities)
- Eliciting, modelling and fostering appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
- Providing adequate and consistent supervision of service users
- Responding to conflict as per policy guidelines
- Maintaining impartiality regarding parents/carers, whilst acknowledging children (and young persons) right to safe and secure parental contact
- Participating in team meetings, supervision, debriefing and training as required
- Demonstrated understanding of the complexities of family relationships and the impact of issues affecting families and children including family safety
- Ability to relate to a wide range of people from diverse backgrounds
- Excellent interpersonal skills including verbal and written abilities
- Demonstrates ability to engage children, young people and their parents/carers and all relevant stakeholders
Case Support Worker
The Department of Communities and Justice
10.2023 - 01.2024
- Supervised children's contact and facilitate changeover of children between parents whilst maintaining focus on the safety and well-being of the children
- Eliciting, modelling and fostering appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
- Connected with external service providers and clinicians to advocate for client needs
- Monitored client safety by conducting risk assessments and implementing necessary interventions when required
- Advocated on behalf of clients during meetings with service providers and other professionals
- Maintained accurate case records, ensuring all documentation was up-to-date and confidential
- Established unconditional positive regard relationships with clients by demonstrating empathy, active listening skills, and non-judgmental attitude
Case Support Worker
Blacktown Hospital
05.2022 - 05.2023
- Provided support and education to family members of clients in order to facilitate a more comprehensive understanding of mental health issues
- Strengthened client coping skills through teaching stress management techniques and mindfulness practices
- Participated actively in supervision sessions to continuously enhance professional knowledge and counseling skills
- Utilized motivational interviewing techniques effectively for greater success in achieving desired behavioral changes among clients
- Encouraged participants to open up and share thoughts at group counseling sessions
- Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment
- Maintained up-to-date clinical documentation via electronic recordkeeping systems
- Monitored client progress regularly through detailed documentation, enabling timely adjustments to treatment plans as needed
Retail Sales Assistant
Sheike Clothing
04.2020 - 03.2023
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike
- Collaborated with team members to achieve monthly sales targets and objectives
- Increased sales by providing exceptional customer service and product knowledge
- Built strong relationships with customers, resulting in repeat business and referrals
- Used POS system to process sales, returns, online orders, and gift card activations
Education
Bachelor of Social Work -
The Australian College of Applied Psychology
Sydney, NSW11.2024
HSC -
Canterbury Girls High School
12.2017
Skills
- Assessment and intervention clinical skills
- Crisis intervention skills
- Effective communication skills
- Interdisciplinary collaboration skills
- Strong knowledge of trauma informed care
- Experience in case management
- Strong interpersonal skills
- Ability to work under pressure
- Multilingual
- Conflict de-escalation
- Evidence-based practices
Personal Information
Title: Social Worker
Certification
First aid Certification,
Working with Children’s Check,
National police check
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Children’s Contact Supervisor
Relationships Australia NSW
02.2024 - Current
Case Support Worker
The Department of Communities and Justice
10.2023 - 01.2024
Case Support Worker
Blacktown Hospital
05.2022 - 05.2023
Retail Sales Assistant
Sheike Clothing
04.2020 - 03.2023
Bachelor of Social Work -
The Australian College of Applied Psychology
HSC -
Canterbury Girls High School
First aid Certification,
Working with Children’s Check,
National police check
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