Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Smiti Saha

Perth,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Implementation Analyst

Relatient
12.2022 - 02.2024
  • Analyzed critical components of health care industry to evaluate factors influencing results and reviewed in presentations
  • 60% internal system approval completed to deploy well-tested upgrades and meet business needs
  • Resolved 60% of Salesforce tickets within 24-hour window for period of seven months
  • Managed time efficiently by 50% to complete all tasks within deadlines
  • Conducted comprehensive data modeling exercises for US healthcare analytics firm; evaluated data sources, identified data gaps, and developed a new data warehouse that reduced data retrieval time by 50% and improved data accuracy by 40%.
  • Design, project documentation, entire life cycle implementation, configuration, testing, software support, data migration, data analysis, and transition
  • Validated business requirements by 60% using test data and provided reports on implications of SQL query limits
  • Revamped products in line with business needs, wrote SQL queries to streamline data input, and configured workflows to automate manual processes; decreased turnaround time by 50% and saved 20+ hours per week.

Implementation Analyst

Accelya Solutions India Limited
11.2021 - 11.2022
  • Managed Microsoft SQL server and used FDS and FLX-M trace tools to improve the airline booking system; increased completed bookings by 25%
  • Conducted performance testing using JMeter and identified and fixed bottlenecks in the system; decreased website load time by 40%
  • Troubleshot issues related to existing clients' solutions, with a focus on identifying root causes; deducted the number of customer support issues by 50% by addressing underlying issues
  • Implemented a comprehensive documentation process employed Excel spreadsheets and Microsoft Word to streamline rules and processing; reduction of customer service issues by 30% within the first month
  • Managed the deadlines and dependencies of client installation by 50% and interacted with customers on a regular basis to guarantee timely on-boarding
  • Investigated, tested, and verified software issues for modification requests from 5+ clients and stakeholders; generated and tracked 10+ JIRA tickets with an average closeout time of 2 days

Education

Master of Science - Business Analytics

University of Western Australia
Perth, WA
12.2025

Electrical Engineering

SKN SINGHAD INSTITUTE OF SCIENCE AND TECHNOLOGY
Lonavala, India
03.2021

Skills

  • SQL, MS Excel, Power BI, Python, JIRA, Salesforce
  • Tableau Desktop
  • Data Management
  • Problem-Solving
  • Analytical and Critical Thinking

Languages

English, Hindi

Certification

  • Data science Training - 6 month

Timeline

Implementation Analyst

Relatient
12.2022 - 02.2024

Implementation Analyst

Accelya Solutions India Limited
11.2021 - 11.2022

Master of Science - Business Analytics

University of Western Australia

Electrical Engineering

SKN SINGHAD INSTITUTE OF SCIENCE AND TECHNOLOGY

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