SMIT SHAILESHKUMAR NATHWANI
Brabham,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with an outgoing, positive attitude and proven skills in establishing client rapport. Co-workers are motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Team Member
Woolworhts Supermarket
Noranda, WA
03.2024 - Current
- Provided customer service support via telephone calls or emails when required.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Maintained cleanliness of work areas throughout the day.
- Conducted price checks and answered customer inquiries regarding product availability.
- Ensured that all safety regulations were adhered to during work hours including proper use of protective gear.
- Assisted in unloading shipments from delivery trucks and stocking shelves accordingly.
- Operated equipment such as pallet jacks to move large quantities of stock throughout the store.
- Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Followed up with customers after their shopping experience to ensure satisfaction was achieved.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Customer Service Representative
SUPA IGA Darch
Perth, WA
08.2023 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Resolved customer issues promptly in a professional manner.
Customer Service Executive
Vodafone Idea
Junagadh, Gujarat, India
02.2022 - 07.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
MBA - Finance
CHARUSAT University
India, India12.2016
Bachelor of Commerce -
Sardar Patel University
India, India12.2014
Master of Business Analytics -
Edith Cowan University
Joondalup, WASkills
- Using computer with Microsoft office (word, excel, Power Point), Adobe pdf reader, using
- Emails, photo editing etc
- Strong Motivation Power
- Resolving customers / staff quarries and problems efficiently and independently
- Complete assignments according to time band provided
- Analytical and Critical Thinker
- Payroll Preparation
- Customer Service
- Complaint resolution
- Equipment Operation
- Collaboration and Teamwork
- Flexible Schedule
- Attention to Detail
- Product Knowledge
- Creativity and Innovation
Additional Information
- HOBBIES:¨ Travelling ( Love to travel for work as well )¨ Listening and playing music.¨ Playing games¨ Movies
Timeline
Team Member
Woolworhts Supermarket
03.2024 - Current
Customer Service Representative
SUPA IGA Darch
08.2023 - 03.2024
Customer Service Executive
Vodafone Idea
02.2022 - 07.2023
MBA - Finance
CHARUSAT University
Bachelor of Commerce -
Sardar Patel University
Master of Business Analytics -
Edith Cowan University
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