Summary
Overview
Work History
Education
Strength
Timeline
Generic

S M Kamrul Hasan

Summary

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Environmental Services Assistant

St John Of God Murdoch Hospital
MURDOCH, Western Australia
08.2021 - Current
  • Participates in the maintenance of a safe work environment .
  • Participate as a valued team member promoting and contributing to a supportive team environment.
  • Communicate effectively with all customers and patients using the appropriate channels, utilizing appropriate formal and informal channels of communication.
  • Supports the delivery of safe patient care and the consumers' experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognized health standards.
  • Participates in the maintenance of a safe work environment .
  • Trained new employees on departmental procedures and provided assistance.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.

Nursery Assistant

Floraco Ptv Ltd
Perth, WA
04.2021 - 08.2021
  • Worked closely with fellow staff members in developing and implementing core activities.
  • Developed lessons and activities to promote annual development.
  • Implemented daily routines and activities to stimulate and engage team members.
  • Assisted with operating tractors and forklifts to transport plants and soil and perform grading.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
  • Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Assembled and maintained greenhouses and other structures to assist with business operations.

Hotel Night Manager

Arts Hotel
PADDINGTON, New South Wales
06.2017 - 04.2021
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Prepared monthly resort audits for review.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Provided exceptional service and assistance to guests upon check-in.
  • Developed and implemented marketing strategies to promote hotel services.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Provided services efficiently and with high level of accuracy.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Created and managed accurate occupancy forecasts and budgets.
  • Implemented successful strategies to increase customer satisfaction.
  • Fostered safe lodging environment with reliable and effective security services.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

International Business Development Executive

The ACME Laboratories
Dhaka, Bangladesh
02.2015 - 02.2017
  • Collaborated with sales and marketing departments to support client acquisition.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
  • Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
  • Contributed to industry events and trade shows to showcase products and gather industry intelligence.
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
  • Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Bachelor of Science - Agriculture

Sher-e-Bangla Agricultural University
Dhaka, Bangladesh
01.2004 - 12.2008

Strength


  • Demonstrated capability to lead and also coordinate with different people at one time under difficult situations.
  • Keen planner and farsighted with strengths to perceive beyond obvious.
  • Enhancing operational efficiency and optimizing resource utilization.
  • Ability to bring out the best in others while creating a healthy and friendly work environment
  • Highly skilled in customer interaction and sales.
  • Excellent time management & leadership skills.
  • Excellent communication skills

Timeline

Environmental Services Assistant

St John Of God Murdoch Hospital
08.2021 - Current

Nursery Assistant

Floraco Ptv Ltd
04.2021 - 08.2021

Hotel Night Manager

Arts Hotel
06.2017 - 04.2021

International Business Development Executive

The ACME Laboratories
02.2015 - 02.2017

Bachelor of Science - Agriculture

Sher-e-Bangla Agricultural University
01.2004 - 12.2008

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S M Kamrul Hasan